Technical Account Manager, France
Il y a 2 mois
The Opportunity
Nutanix is hiring a Technical Account Manager (TAM) in Paris, France to join our Professional Services organization. The TAM is a technical Nutanix platform professional who helps to ensure customer satisfaction, strengthen customer relationships and build trusted advisor relationships with Nutanix customers.
The Nutanix TAM acts as a single point of contact, customer advocate and provides direct access into Nutanix business functions (Support, Engineering, Product Management, Marketing, Executive Staff). Technical acumen in Virtualization, Data Center IT infrastructure (Storage, Compute, Networking) are core requirements with preferred industry experiences with Private/Public Cloud Services and/or leading Enterprise solutions (VDI, RDBMS MSSQL/Oracle/SAP, Big Data) in large scale enterprise deployments involving direct customer-facing interaction.
About the Team
The Technical Account Manager (TAM) role is integral to the highly trained and dynamic Technical Account Management team at Nutanix, which focuses on delivering exceptional customer success. Based primarily in France, with a preference for Paris, the team embodies a strong sense of solidarity and collaboration, ensuring team members share insights and experiences openly. The team's mission is to drive customer satisfaction and engagement through proactive support and consultation, ultimately contributing to the overall growth and success of Nutanix's customer base.
You will report to the Sr. Manager, Technical Account Management, who fosters an inclusive and supportive leadership style, emphasizing regular one-on-one meetings to align team members with objectives and address any concerns. The work setup for this role is hybrid.
The role requires traveling across France. It is expected that travel will constitute up to 30% of the role, emphasizing the importance of in-person engagement in fostering strong relationships with customers.
Your Role
- Develop a deep (and technical) understanding of the customer's business priorities, operational model/objectives, data center environment, data center architecture/roadmap, and their IT initiatives.
- Develop a deep understanding and knowledge of the Nutanix platform to facilitate the trusted advisor relationship.
- Maintain awareness of customer operations as Nutanix product expert/advisor and assist with operational planning, risk management and act as a coordinator for deployments, migrations, etc..
- Act as an advocate of the customer and conduit into various Nutanix cross-functional teams & leadership, including Sales, Support, Engineering and Product Management.
- Highlight any operations issues, both unique to the customer's deployment of Nutanix and their IT environment and those commonly experienced to facilitate problem avoidance, risk mitigation and alignment to best practices.
- TAM will monitor unpublished issues, internal service bulletins and other exposure to proactively mitigate future issues.
- Conduct a regular cadence of operational review with the Customer on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.
- Conduct regular on-site business reviews and regular interactions with executive sponsors.
- Conduct or coordinate a twice-yearly health check on the customer's environment.
- Coordinate issue management, escalation and resolution with Support and Engineering.
- Extract and maintain account insights and capture in TAM reporting platform.
- Establish direct relationships with account stakeholders (financial, management, operational) and have regular touchpoints to assess TAM value delivery
- Ensure TAM value-added processes and deliverables adhere to the scope and compliance in delivery.
- Participate in Sales Account Planning and support account penetration/pipeline growth strategies.
- While not dedicated to the customer, visit customer site on a weekly or otherwise appropriate regular basis to facilitate the development of a trusted advisor relationship.
What You Will Bring
- 5+ years' experience in an enterprise data center environment, ideally with a leading IT infrastructure or software vendor, with a strong understanding of enterprise account technical management.
- 3 to 4+ years virtualization expertise, including VMware vSphere. Nutanix platform knowledge and expertise is highly desired, including AOS and AHV experience.
- 2+ years' experience in customer-facing, Customer Relationship management role. Prior experience in TAM, CSM and SE (or similar) roles preferred.
- 1 to 3+ years of either enterprise storage or networking expertise. Related certifications in networking and storage highly desired
- Experience and/or exposure especially from virtualization and IT infrastructure side, with/to leading enterprise solutions, including RDBMS (Microsoft SQL Server, Oracle, etc.), Microsoft Exchange, Splunk, Big Data, VDI, SAP, branch office deployments, is desired.
- Deep (and technical) understanding of data center infrastructure - virtualization, compute, storage, networking, converged infrastructure, distributed file systems, DR/HA, security - and workloads such as VDI and enterprise apps.
- Excellent communication, project management, presentation, and problem-solving skills.
- Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management and Consulting Services.
- Manage communication, education, and consumption of unpublished internal information on product stability, which can be sensitive, to pre-emptively mitigate risks for Customers. Or before the information is generally published
- Ability to manage multiple projects and tasks, determine project urgency and execute detailed action plans in collaboration with customers and Nutanix stakeholders
- Bachelor's Degree in Computer Science, Engineering or related field, or equivalent technical experience is required.
- Bi-lingual: English and French
Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].
-
Technical Account Manager, France
il y a 1 mois
Paris, France Nutanix Temps plein**Hungry, Humble, Honest, with Heart.** **The Opportunity** Nutanix is hiring a Technical Account Manager (TAM) in Paris, France to join our Professional Services organization. The TAM is a technical Nutanix platform professional who helps to ensure customer satisfaction, strengthen customer relationships and build trusted advisor relationships with...
-
Associate Technical Account Manager, France
Il y a 2 mois
Paris, France Nutanix Temps plein**Hungry, Humble, Honest, with Heart.** **The Opportunity** Nutanix is hiring a Associate Technical Account Manager (TAM) in Paris, France to join our Professional Services organization. The TAM is a technical Nutanix platform professional who helps to ensure customer satisfaction, strengthen customer relationships and build trusted advisor relationships...
-
Technical Account Manager
Il y a 4 mois
Paris, France PASQAL Temps plein**About Pasqal** PASQAL designs and develops Quantum Processing Units (QPUs) and associated software tools. In addition to the exceptional computing power they provide, QPUs are highly energy efficient and will contribute to a significant reduction in the carbon footprint of the HPC industry. As part of our strong growth, we are recruiting a Technical...
-
Technical Account Manager
Il y a 3 mois
Paris, France GlobalBlue_IT Temps pleinJob Description TECHNICAL ACCOUNT MANAGER - FRANCE Reporting to: IT Director - France Location: Paris-France OVERVIEW Nature and aim of the position The holder of this position is managing technical integration projects with external partners (merchants, Point of sales vendors, Payment service providers ) from the definition phase, execution and the...
-
Technical Account Manager
il y a 2 jours
Paris, Île-de-France Databricks Temps pleinJob Summary:The Technical Account Manager - Data and AI is responsible for leading the technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts. This role requires a deep understanding of data and AI technologies and the ability to communicate effectively with both technical and business...
-
Technical Account Manager
il y a 3 semaines
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Technical Account Manager
il y a 1 semaine
Paris, France Dataiku Temps pleinSince our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations,...
-
Technical Manager
Il y a 6 mois
Paris, France Darktrace Temps pleinFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks. Headquartered in Cambridge,...
-
Technical Account Manager
Il y a 3 mois
Paris, France Scaleway Temps pleinDepuis nos bureaux situés à Paris et à Lille, nous perfectionnons quotidiennement l'écosystème cloud de Scaleway, dont nous sommes les premiers utilisateurs. Nos quelques 25 000 clients nous choisissent pour notre redondance multi-AZ, notre expérience-utilisateur fluide, nos datacenters neutres en carbone ainsi que nos outils natifs de gestion...
-
Technical Account Manager
Il y a 7 mois
Paris, France swan.io Temps plein**About**: Swan, a European fintech company, is the easiest way to add banking features to your product. This can be called “Banking-as-a-Service” or “Embedded finance”. We built Swan so that anyone can start embedding banking features within just minutes of visiting our website. Swan is truly fast and easy to use. Swan already has 94 customers...
-
Enterprise Account Manager – France
il y a 4 semaines
Paris, France Trellix Temps pleinProfessional Services Lab Manager and Training CoordinatorEnterprise Account Manager - FranceProduct ManagerSenior Software Quality EngineerSenior Software Engineer (Backend Developer)Staff Software Development Engineer in TestManager, Solutions EngineeringSoftware Development Engineer (C++, Windows)Staff Security Researcher - EDRSenior Customer Success...
-
Technical Account Manager
il y a 6 jours
Paris 1er, France Dataiku Temps pleinSince our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations,...
-
Account Manager
il y a 3 jours
Paris, France Uber Temps plein**About the Role** This role will be a part of a recently formed Direct team in France, and will be working very closely with the Eats and Grocery & Retail teams in France, the EMEA central Direct team and cross-functional counterparts worldwide. As an Account Manager for Uber Direct in France, you will be owning the relationship with a growing base of...
-
Regional Technical Account Manager
Il y a 6 mois
Paris, France Ledger Temps pleinWe're making the world of digital assets accessible and secure for everyone. Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team...
-
Technical Account Manager French
il y a 1 semaine
Paris, France Trend Micro Incorporated Temps pleinDiscover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks,...
-
Technical Account Manager French
il y a 4 semaines
Paris, France Trend Micro Incorporated Temps pleinDiscover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
-
Account Manager France
Il y a 6 mois
Paris, France Terumo BCT Temps pleinRequisition ID: 31965 At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world. We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our...
-
Technical Account Manager
il y a 1 semaine
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI,...
-
Technical Account Manager
il y a 2 semaines
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Technical Account Manager H/F
il y a 5 jours
Paris, France Michael Page Temps pleinLe poste de Technical Account Manager H/FLe Technical Account Manager (TAM) construit, développe et maintient des relations personnalisées avec les clients stratégiques après la vente du produit de l'entreprise au client.Voici missions : * Être le conseiller technique principal pour les clients en établissant une compréhension commerciale et...
