Technical Account Manager H/F

il y a 2 jours


Paris, France Michael Page Temps plein
Le poste de Technical Account Manager H/F



Le Technical Account Manager (TAM) construit, développe et maintient des relations personnalisées avec les clients stratégiques après la vente du produit de l'entreprise au client.

Voici missions :

* Être le conseiller technique principal pour les clients en établissant une compréhension commerciale et opérationnelle de leur environnement,
* Mener des revues techniques, identifier les risques, anticiper les problèmes et aider les clients à tirer pleinement parti des solutions logiciels proposés,
* Offrir une expérience de support exceptionnelle en tant que point de contact technique tout au long du cycle de vie de la solution client,
* Évaluer les risques techniques stratégiques et coordonner les équipes interne pour établir des plans correctifs solides,
* Assurer une communication claire entre les différentes parties opérationnelles du client,
* Défendre les intérêts du client au sein des équipes internes , tout en optimisant leur investissement produit,
* Gérer des modèles d'engagement globaux avec plusieurs unités commerciales (BU) ou marques,
* Travailler avec des partenaires internes (Customer Success Management, Managed Services, Engineering, etc.) pour garantir le succès technique des clients,
* Animer des discussions de conception et d'architecture, en s'assurant que les solutions sont optimisées.

Le profil recherché

Le Technical Account Manager, dispose d'un diplôme universitaire en informatique ou sur une discipline connexe.

Vous avez une expérience d'au moins 6 ans dans un rôle consultatif ou de support client en technologie marketing.

Vous disposez d'une présence exécutive forte et des compétences en présentation, capable de collaborer avec des équipes internes et les dirigeants clients (CMO, CXO). Excellentes compétences en résolution de conflits et en organisation pour prioriser les objectifs du client. Solides capacités de réflexion stratégique sur les enjeux techniques, produits et commerciaux.

Poste également ouvert aux personnes en situation de handicap.

Un anglais courant est nécessaire.

L'entreprise

Leader historique dans les solutions créatives, marketing et documentaires, aidant individus et entreprises à concevoir, gérer et optimiser du contenu numérique.

Michael Page Intérim Management se consacre exclusivement à la recherche de cadres confirmés pour des missions d'intérim et de management de transition.

Découvrez l’entreprise Michael Page



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