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Customer Success Manager F/H

Il y a 4 mois

StCloud, France OUTSCALE Temps plein

OUTSCALE, marque de Dassault Systèmes, est un opérateur souverain et durable de l’Expérience en tant que Service qui offre à ses clients des environnements technologiques de confiance.


Nous offrons des expériences uniques grâce au savoir-faire de nos équipes passionnées, qui se reflète notamment par la création de solutions de Business Experiences, le développement de notre propre orchestrateur Cloud, TINA OS, ou encore l’obtention de la qualification SecNumCloud 3.2.


Notre mission ? Bâtir un monde numérique accessible et meilleur pour tous à travers la création du jumeau virtuel de l’organisation.


Nous menons une politique RH engagée et inclusive favorisant le bien-être de nos collaborateur·rices : respect de l’équilibre vie privée/vie professionnelle, développement personnel et des compétences professionnelles, onboarding complet…


Nous rejoindre, c’est partager une passion pour l’innovation, des valeurs communes et imaginer ensemble des solutions de confiance pour construire un monde meilleur et durable



Nous recrutons un·e Customer Success Manager afin de renforcer notre équipe Customer Success Business Experience.


Vos missions

Rattaché·e au Responsable de l’équipe produit, vous serez amené·e à travailler en étroite collaboration avec les membres des équipes produit, projet, commerciale, marketing, juridique, et support.


En tant que Customer Success Manager sur les Business Experience et les produits Legacy d’Outscale pour le domaine financier, votre rôle est essentiel pour garantir que nos clients tirent le meilleur parti de nos offres legacy ainsi que de nos offres Business Experiences en développement.


Vous rejoignez une équipe dynamique en pleine croissance avec la possibilité d’être accompagné·e sur la montée en compétence technique et fonctionnelle par vos pairs.


Vos missions seront les suivantes :

  • Vous travaillez en collaboration avec les account manager pour gérer le portefeuille global de client
  • Vous assurez la réussite et la satisfaction des clients en les accompagnant dans l’utilisation optimale de nos produits
  • Vous assurez un point de contact privilégié et réactif pour toutes les demandes sur le cycle de vie d’un portefeuille de clients
  • Vous agissez comme le chef de projet du succès du client dans l’utilisation des produits disponibles
  • Vous assurez le suivi administratif du portefeuille de clients et l’animation des échanges clients


Compétences fonctionnelles

  • Connaissances financières et produits financiers
  • Relation client et animation des comités clients



Votre profil

  • De formation école d’Ingénieur ou de Commerce Bac+5
  • Vous avez acquis une première expérience professionnelle sur un poste de Customer Success Manager ou bien une expérience sur des postes d’Ingénieur Avant-Vente, Technical Account Manager, Service Delivery Manager, Consultant spécialisé
  • Vous possédez une expertise sur les logiciels financiers
  • Vous connaissez le secteur bancaire , services titres et société de gestion
  • Vous avez de solides compétences en gestion de la relation client, en communication, en écoute active et en résolution de problèmes.
  • Vous devez être capable de comprendre les besoins spécifiques de chaque client et de travailler avec eux pour trouver des solutions adaptées.
  • Vous avez déjà managé une équipe d’account manager
  • Orienté vers les résultats, vous garantissez la réussite globale des clients et vous contribuez à la croissance de l'entreprise



La Diversité d’OUTSCALE trouve aussi son expression dans notre politique de recrutement qui privilégie l’égalité des chances, la diversité des individus au sein de nos équipes.