Customer Service Intern
il y a 1 semaine
Skaleet is a dynamic and fast-growing tech company specializing in Core Banking Solutions. We help financial institutions in 15 countries to innovate, scale, and deliver superior banking experiences to millions of end-customers.At Skaleet, we thrive on collaboration, creativity, and a shared passion for redefining the future of banking.Join us in our journey to transform the financial industryWe are constantly looking for talented individuals to help us continue developing our solution and achieve our goals: supporting financial institutions in their innovation journey.[Job Description]ContextAs a Customer Service Intern, you will join the Customer Service team, and will report directly to Audrey, Customer Service Director.You are responsible for the proper functioning of services delivered to clients, responsiveness in case of incidents, and maintaining a high level of satisfaction.Your mission lies between technical tasks, communication, and continuous improvement.Your future missionsClient Relationship and Service ManagementEnsure regular operational follow-up with clients to review requests, incidents, and evolutions.Act as the main technical point of contact, understand business needs, and coordinate internal responses.Identify new opportunities for optimization or improvement of the delivered service.Advances Technical SupportHandle complex requests and incidents not resolved by level 1.Support level 1 teams in troubleshooting and skill development.Collaborate with Software Factory teams to resolve technical issues.Document solutions, enrich the knowledge base, and write incident reports.Service Quality and Continuous ImprovementMonitor alerts from monitoring tools (Kibana, 247, etc.) and implement corrective or preventive actions.Be proactive in improving support processes, client follow-up, and incident management.Participate in operational risk management and in the implementation of continuity or contingency plans.[Desired Profile]✨ You are a great match if : Final-year student from an engineering school.Languages: Fluent in French and proficient in English, both written and spoken.Interpersonal Skills: Strong service mindset, rigor, autonomy, team spirit, and ability to prioritize under pressure.You thrive on challenges and have an entrepreneurial mindset. The benefits of joining SkaleetLunch Matters : We provide a Swile card to cover your meals on workdaysAn entrepreneurial mindset and strong team spiritBeautiful brand-new offices located in Boulogne-Billancourt, right next to Metro Line 10. [Recruitment Process]A first video call with Maxime from the HR team to get to know each other and tell you more about Skaleet, our company culture & values (30’).A second interview with Alexis (VP Customer Service Engineer) and Audrey (Customer Service Director) (60’).We look forward to discovering your profile
-
Customer Service Intern
il y a 1 semaine
Boulogne-Billancourt, France Skaleet Temps pleinSkaleet is a dynamic and fast-growing tech company specializing in Core Banking Solutions. We help financial institutions in 15 countries to innovate, scale, and deliver superior banking experiences to millions of end-customers.At Skaleet, we thrive on collaboration, creativity, and a shared passion for redefining the future of banking.Join us in our journey...
-
Customer Success
il y a 6 jours
Boulogne-Billancourt, France vialytics Temps plein**Who We Are**: **Vialytics** is revolutionizing how cities manage road infrastructure. Our intelligent road management system, combining AI-powered software with a simple smartphone, helps municipalities plan and maintain their roads efficiently. Since 2021, we’ve rapidly scaled across Europe and the U.S., empowering over 600 municipalities in 7...
-
Customer Success
il y a 2 jours
Boulogne-Billancourt, Île-de-France vialytics Temps plein 10 000 € - 15 000 €Who We AreVialytics is revolutionizing how cities manage road infrastructure. Our intelligent road management system, combining AI-powered software with a simple smartphone, helps municipalities plan and maintain their roads efficiently.Since 2021, we've rapidly scaled across Europe and the U.S., empowering over 600 municipalities in 7 countries. Backed by a...
-
Customer Success Manager
il y a 2 semaines
Boulogne-Billancourt, France Enghouse Temps pleinWe’re on the hunt for a high-energy, results-driven **Customer Success Manager** to add to our rapidly growing team at _Momindum._ **Who we are**: When you take a job at Enghouse Vidyo, you’re going to work with the very same people who pioneered the video conferencing industry itself over a decade ago. Named a Leader and Visionary by Gartner, Enghouse...
-
Customer Success Manager
il y a 3 jours
Boulogne-Billancourt, France COOP-TIME Temps pleinAu sein du Pôle Customer Success Management, rattaché(e) à la Direction Commerciale et Relation Client, vous êtes le/la référent(e) privilégié de vos clients dès la mise en place des solutions et tout au long de la relation. Véritable chef d'orchestre, vous accompagnez l'intégration des nouveaux clients, le déploiement de nouveaux services et...
-
Customer Service Coordinator
il y a 2 jours
Boulogne-Billancourt, France Kellanova Temps pleinVous rêvez de travailler sur des marques mondialement connues telles que Trésor, Pringles, Coco Pops ou Spécial K et de participer au développement d’initiatives avec des partenaires clefs ? Évoluez en tant que Coordinateur Service Client et donnez une nouvelle dimension à votre carrière ! Intégré(e) à l'équipe Supply Chain France, vous jouerez...
-
Customer Succes Manager
il y a 14 heures
Boulogne-Billancourt, France Dièse Finance Temps pleinDescription du poste **Filière métier**: - Vente **Intitulé du poste**: - Customer Succes Manager F/H/NB **Type contrat**: - Contrat à durée indéterminée **Description de la mission**: - Basé sur notre site à Boulogne, vous intégrez notre équipe Customer Success Manager. Votre mission principale est de garantir la satisfaction et la...
-
Customer Success
il y a 4 jours
Boulogne-Billancourt, Île-de-France IKA Temps pleinVous souhaitez travailler dans une équipe dynamique, en pleine évolution, et avoir un impact réel sur les performances de nos applications ?Rejoignez notre équipe en tant queCustomer Success Manager / Technical Support.Vous serez responsable du suivi et de la résolution des incidents, du monitoring des applications et de la communication avec nos...
-
Customer Sucess Manager
il y a 2 semaines
Boulogne-Billancourt, France Cegedim Temps pleinA propos de Cegedim: Fondée en 1969, Cegedim est une entreprise innovante de technologies et de services spécialisée dans la gestion des flux numériques de l’écosystème santé et BtoB, ainsi que dans la conception de logiciels métier destinés aux professionnels de santé et de l’assurance. Cegedim compte près de 6 700 collaborateurs dans plus de...
-
Customer Service Representative
il y a 2 semaines
Boulogne-Billancourt, France Flatchr Temps plein**Flatchr c'est quoi ?** Une scale-up animée par sa mission : aider les entreprises à recruter l'équipe de leur rêves et de manière collaborative grâce à une équipe soudée et douée Au quotidien, nous accompagnons à tous les niveaux du processus de recrutement les petites ou les grandes entreprises en leur proposant un outil ergonomique, facile et...
