Emplois actuels liés à Alternance - Customer Success Manager (ROC) H/F - Les Ulis Essonne - INTERDATA
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Alternance - Customer Success Manager (Roc) (H/F)
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il y a 3 semaines
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Customer Success Account Manager
il y a 5 jours
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Customer Success Manager
il y a 2 semaines
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Customer Success Account Manager
il y a 2 semaines
Issy-les-Moulineaux, Île-de-France Microsoft Temps pleinOverviewAs a Customer Success Account Manager at Microsoft, you will be responsible for developing and maintaining foundational relationships with key customer stakeholders and technical professionals. Your goal will be to enable quality solution delivery and health using partnerships, guiding and leading conversations to facilitate the achievement of...
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Il y a 4 mois
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Customer Success Account Manager
il y a 4 semaines
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Customer Success Account Manager
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Microsoft Temps pleinJob DescriptionOverviewWe are seeking a highly skilled Customer Success Account Manager to join our team at Microsoft. As a key member of our account team, you will be responsible for developing and maintaining strong relationships with our customers, identifying opportunities for growth and optimization, and driving adoption of our...
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Customer Success Account Manager
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Microsoft Temps pleinJob DescriptionOverviewWe are seeking a highly skilled Customer Success Account Manager to join our team at Microsoft. As a key member of our account team, you will be responsible for developing and maintaining strong relationships with our customers, identifying opportunities for growth and optimization, and driving adoption of our...
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Senior Customer Success Account Manager
Il y a 2 mois
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Customer Success Account Manager
il y a 2 semaines
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Customer Success Manager EDPS
il y a 2 semaines
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Customer Success Architect
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Customer Success Architect
il y a 2 semaines
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il y a 7 jours
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Customer Success Architect
il y a 2 semaines
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Customer Success Manager EDPS
il y a 3 semaines
Issy-les-Moulineaux, Île-de-France Edenred Temps pleinAre you ready to take your career to the next level in a dynamic and multicultural environment?Edenred is seeking a Customer Success Manager EDPS to join our Global Digital Products Department. As a key member of our engagement team, you will be responsible for building strong relationships with internal clients and external partners to ensure they are...
Alternance - Customer Success Manager (ROC) H/F
Il y a 2 mois
Interdata, une société du groupe IJNEXT, est spécialisée dans la fourniture et l’intégration de solutions et services dans les domaines de l’automatisation des infrastructures réseaux, de la sécurité des systèmes d’information et de l’optimisation de la performance.
Nos forces :
- Pérennité, réactivité et innovation : des valeurs fondamentales qui nous permettent de répondre aux besoins de nos clients depuis plus de 40 ans.
- Expérience et adaptabilité : grâce à une gamme variée de solutions innovantes et sur-mesure (agilité, sécurité, maîtrise des coûts).
- Services évolutifs : développés par notre pôle d’ingénierie et notre équipe Avant-Vente.
Vos missions :
En tant qu'Apprenti(e) Success Customer Manager (ROC) vous jouerez un rôle clé auprès de nos clients en assurant le suivi de leurs comptes et en veillant au respect de nos engagements contractuels. Vous serez le point de contact privilégié de vos clients et garantirez une communication fluide entre les différentes équipes internes. Vos missions incluront :
- Relation client : Instaurer une relation de partenariat et de confiance avec vos clients.
- Reporting : Réaliser des reportings réguliers lors des Comités d'Exploitation et des Comités de Pilotage.
- Suivi de contrat : Assurer un suivi périodique des indicateurs et de la vie du contrat (facturation, respect des SLA, résolution des incidents).
- Amélioration continue : Mettre en place et suivre des plans d'amélioration continue (PAQ) et proposer de nouveaux services.
- Rendez-vous client : Organiser des rendez-vous périodiques avec les clients pour présenter des reportings d'activité.
- Indicateurs contractuels : Proposer et suivre des indicateurs contractuels avec les clients.
- Résolution de problèmes : Suivre la résolution des sujets techniques de fond et gérer les cellules de crise.
- Escalades opérationnelles : Mener les escalades opérationnelles.
Votre profils :
- Vous êtes en formation Bac+3 à Bac+5 dans un domaine lié à la gestion de projets, aux relations clients ou à l'informatique.
- Vous avez un excellent sens de la communication et aimez travailler en équipe.
- Vous êtes rigoureux(se) et organisé(e), avec une capacité à gérer plusieurs tâches en parallèle.
Ce que vous apprécierez chez nous :
- Semaine des 4 jours : Profitez d'un horaire aménagé avec seulement 4 jours de travail par semaine, vous offrant plus de temps libre pour vos passions et activités personnelles.
- RTT : Équilibrez parfaitement vie professionnelle et personnelle avec des jours de repos supplémentaires pour vous ressourcer et passer du temps avec vos proches.
- Télétravail : Bénéficiez de notre politique flexible de télétravail, vous permettant de travailler efficacement depuis chez vous tout en préservant votre confort et votre productivité.
Le groupe IJ Next et ses entités promeuvent l'égalité des chances, la non-discrimination et la diversité des profils, pour enrichir nos relations, pratiques et connaissances au bénéfice de notre performance collective. Nous encourageons toutes les candidatures, y compris celles des personnes en situation de handicap
