Apprentissage Guest Relations

Il y a 3 mois

Paris, France PULLMAN PARIS LA DEFENSE Temps plein

Au sein du service Qualité & Expérience Client, notre Apprenti(e) Guest Relations aura pour missions principales de:

- Assurer une présence charismatique dans le lobby, être l’interlocuteur/interlocutrice principal(e) de tous les clients.
- Être impliqué(e) dans toutes les communications écrites aux clients (cartes de bienvenue, réponses aux commentaires clients )
- Préparer les arrivées VIP et personnaliser les séjours
- Gérer les demandes spéciales des Clients en amont, pendant et après leur séjour
- Répondre aux commentaires Clients
- Travailler main dans la main avec tous les services pour assurer le respect des standards de marque
- Gérer les éventuels litiges Clients avec diplomatie et s’assurer du bon suivi de ceux-ci
- Peut-être amené(e) à participer aux missions de la réception en front office
- Parfaite maîtrise du français et de l’anglais à l’oral comme à l’écrit
- Bonne présentation, bonne élocution
- Excellent relationnel client
- Goût du travail en équipe et sens de l’initiative
- Enthousiasme
- Créativité
- Capacité d’écoute et d’anticipation
- La connaissance d’OPERA est un plus

**Pullman Paris La Défense : Un havre de paix au coeur du 1er quartier d'affaires européen.**

Dans le quartier d'affaires de la Défense, face au CNIT et à seulement 10 minutes du centre de Paris, le Pullman Paris La Défense vous accueille dans un cadre alliant convivialité, connectivité et confort. Entre transparence, élégance et jeux de lumière, notre hôtel entièrement rénové offre 382 chambres où tous nos équipements sont réunis pour garantir un maximum de bien-être. Nos salons de réunions (un salon de 110 places, 4 boardmeetings, 6 salons de banquet) disposent d'installations optimales assurant la réussite de réunions d'affaires et rendez-vous professionnels.
Place également à la détente avec la salle de fitness proposant hamam et sauna.

Le Pullman Paris La Défense propose son tout nouvel espace de restauration, cosmopolite et contemporain.
Lively show Kitchen (5 modes de cuisson), Bar émotion, et Vinoteca déclineront l’empreinte de la marque.
L'hôtel dispose également d'un parking privatif.

En rejoignant le Pullman Paris La Défense, vous intégrez le groupe Accor. Notre réussite repose sur l’ensemble de nos collaborateurs, hommes et femmes du monde entier. C’est la raison pour laquelle Accor met en place une politique de ressources humaines internationale pour motiver et fidéliser nos talents au service de nos clients.

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