Customer Relationship Executive

il y a 3 jours

Paris, France Oxford Economics Temps plein

Paris

Oxford Economics fondé au sein de l’Université d’Oxford, est un cabinet leader en analyse quantitative de l’économie mondiale avec une présence globale (22 bureaux) en forte croissance, avec le bureau de Paris en tête de ce développement.

Ses services de prévisions économiques (études et bases de données), sont proposés sous forme d’abonnements & softwares (SaaS). Son expertise repose sur son modèle macroéconomique (le plus utilisé au monde) et couvre 200 pays & 100 industries, en proposant des scenarios prospectifs de l’économie mondiale au travers de scenarios alternatifs. Ses services s’adressent principalement aux entreprises multinationales, ainsi qu’aux gouvernements et grandes institutions avec des interlocuteurs de haut-niveau (C-Level).

**Principales missions**:

- Contribuer au renouvellement et à l’augmentation des ventes des clients abonnés existants.
- Augmenter l’utilisation des services d’abonnement par les clients et élargir les bases d’utilisateurs.
- Intégration des nouveaux utilisateurs clients, y compris la configuration des comptes individuels et la formation aux services.
- Identifier de manière proactive les utilisateurs/comptes à risque, et développer un plan d’engagement avec ces clients.
- Devenir compétent sur SalesForce, pour enregistrer les interactions avec les clients, y compris les ventes, les augmentations, les annulations et les questions des clients.
- Travailler avec l’équipe pour identifier le potentiel d’augmentation des ventes et les risques d’annulation, et aider à créer une stratégie pour gérer les renouvellements.
- Travailler avec le département des comptes pour gérer les paiements et les factures en retard.
- Assister aux webinaires, séminaires et événements liés au marché et aux clients.
- Répondre à des questions clients et assurer la liaison avec les BD, les économistes ou l’IT concernés, le cas échéant.
- Maîtriser la navigation sur le site Web et la base de données.
- Expliquer aux clients la valeur et les cas d’utilisation potentiels des produits d’OE.
- Maîtriser la gestion des profils des clients dans Salesforce et d’autres options de livraison telles que l’API et d’autres plateformes compatibles avec des tiers.
- Travailler avec l’équipe pour produire des mailings réguliers axés sur le contenu.
- Informer les clients de l’évolution des produits et des événements et séminaires en ligne à venir.
- Devenir compétent sur les logiciels d’utilisation des clients pour le reporting interne et le support client.
- Travailler avec le marketing pour organiser des événements et des webinaires pour les clients.

**Profil recherché**:
Le profil recherché sera rigoureux, autonome et à l’écoute. Il devra avoir un profil de formation supérieure (Bac +2, 3, 4 ou 5). La maîtrise des outils CRM sera appréciée, jusqu’à 3 ans d’expérience requise.

**About Oxford Economics**:
Oxford Economics was founded in 1981 as a commercial venture with Oxford University’s business college to provide economic forecasting and modelling to UK companies and financial institutions expanding abroad. Since then, we have become one of the world’s foremost independent global advisory firms, providing reports, forecasts and analytical tools on 200 countries, 120 industrial sectors and over 6,000 cities. Our best-of-class global economic and industry models and analytical tools give us an unparalleled ability to forecast external market trends and assess their economic, social and business impact.

Headquartered in Oxford, England, with regional centres in London, New York, and Singapore, Oxford Economics has offices across the globe. We employ over 450 full-time people, including more than 250 professional economists, industry experts and business editors—one of the largest teams of macroeconomists and thought leadership specialists. Our global team is highly skilled in a full range of research techniques and thought leadership capabilities, from econometric modelling, scenario framing, and economic impact analysis to market surveys, case studies, expert panels, and web analytics.

Oxford Economics is a key adviser to corporate, financial and government decision-makers and thought leaders. Our worldwide client base now comprises over 1200 international organisations, including leading multinational companies and financial institutions; key government bodies and trade associations; and top universities, consultancies, and think tanks.
- Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws._

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