Customer Success Manager Junior
Il y a 6 mois
Descriptif du poste
Au sein de notre service Commerce et plus précisément au sein de l'équipe Marketplace, vous serez rattaché(e) à notre Marketplace Manager.
Vos missions consistent à:
- Accompagner les vendeurs lors de la phase d'onboarding en vous appuyant sur les process internes. De la création de leur boutique Mirakl à la mise en place de leurs flux catalogue, vous êtes le point de contact privilégié avec les nouveaux marchands.
- Assister les vendeurs dans leur intégration et les guider dans la résolution de paramétrages techniques ainsi que lors des phases de tests.
- Conseiller les vendeurs dans leur utilisation de la plateforme Mirakl.
- Vous êtes le garant de la qualité du catalogue pour les nouveaux vendeurs en monitorant les offres en ligne pour remonter aux vendeurs les produits ou données non conformes.
- Identifier, cadrer et leader des problème d'intégration techniques
- Identifier, documenter et remonter les problèmes aux membres de l'équipe marketplace et de l'équipe produit dans le but d'améliorer continuellement les process internes et les résultats de ce nouveau business.
- Suivre les performances et les KPI de l'activité marketplace dans sa globalité et pour certains vendeurs
La liste des missions peut évoluer en fonction de vos propositions et de l'activité.
Profil recherché
Vous avez idéalement une première expérience en relation client, e-commerce, ou dans un support technique, idéalement dans un environnement marketplace.
Vous souhaitez participer au succès stratégique de la marketplace Sarenza.
Vous êtes reconnu(e) pour vos qualités organisationnelles et votre tempérament de chef de projet et de problem solver.
Par ailleurs vous savez faire preuve de rigueur, d'autonomie et de proactivité.
Vous portez un réel intérêt au secteur du web, et avez un excellent relationnel.
Vous avez une réelle appétence pour le retail et le prêt-à-porter.
Vous maitrisez Excel.
Vous évoluerez dans un environnement international, un niveau d'anglais professionnel (oral et écrit) est donc demandé.
Informations complémentaires:
Date de démarrage : Dès que possible
Vous souhaitez évoluer dans un environnement dynamique, réactif, exigeant et fun ? Rejoignez-nous
Ouvert à tous les talents, l'ensemble de nos postes sont handi-accueillants.
Compétences attendues
- LANGUESAnglais
SAVOIR-ÊTRE
Autonomie
Leadership
**Voir plus**
SAVOIR-FAIRE
Microsoft Excel
E-commerce
**Voir plus**
Entreprise
- Autres offres de l'entrepriseSalaire
A négocier
Prise de poste
Dès que possible
Expérience
Minimum 1 an
Métier
Responsable de la relation clients
Statut du poste
Cadre du secteur privé
Zone de déplacement
Pas de déplacement
Secteur d’activité du poste
CONSEIL POUR LES AFFAIRES ET AUTRES CONSEILS DE GESTION
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