Customer Solutions Engineer
il y a 2 semaines
Stuart (DPD Group) is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.
Our Mission
- We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.
Our motto: “Make every delivery a moment all of us can truly celebrate” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 700+ employees with 90+ nationalities working across France, Italy, Poland, Portugal, Spain and the U.K.
It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision
**Let's talk about Customer Solutions Engineering (CSE) ️**This role will have a huge impact where there are still many things yet to be defined. The role will work directly with Harold Carrel Billiard focussing on the France market. Working autonomously in a fast-changing environment, having an impact on the growth of a successful company, making transport greener in the cities, solving real-life problems - these are just a few things representing the role. The role is based in our UK office. As Stuart grows, the team grows which means there's lots of room for real career development
**What will I be doing?**:
- Autonomously own independent and SMB clients with minor to no guidance from Senior colleagues
- Comfortable troubleshooting and escalating detected issues when necessary
- Being the go-to person in technical concepts for internal teams (Commercial, Account Managers etc.)
- Ensure coherence and quality of all the content written by the CSE team (in the Stuart Community forum, the Developer Portal, the API documentation, or internal documentation)
- Identify internal processes that need to be improved and revisited
- Keep track of known issues, and manage clients' expectations
**What do we need from you?**:
- 1+ year experience in managing technical projects such as API integrations or similar
- Ability to speak and write **English** and **French** fluently.
- Experience in collaborating across business units internally and at large enterprises.
- Interest in technical challenges and curiosity to learn
- Initiative and perseverance to overcome challenges
- Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
**The stuff you wanna know**:
- Family-friendly work-life balance - Hybrid pattern and flexible hours
- Meal Vouchers
- Unlimited access to Udemy for all your learning and development needs
- Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks
- Stuart is putting Mental Health Awareness first Wellness Allowance (€40 monthly) to use in any gym or sport class
- Private healthcare ️
- Work in an international, dynamic and passionate environment with a company culture focused on learning and development
At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact
Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status
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