Customer Success Manager

il y a 24 heures


Paris e, France Moodwork Temps plein

Pour que travail rime avec épanouissement, Moodwork accompagne les salariés dans leur quotidien professionnel avec la seule plateforme de santé mentale au travail adaptée aux secteurs et métiers de chacun

Ton rôle ?

Assurer aux clients une excellente expérience avec Moodwork. Accompagné de ton équipe CSM, tu seras sur tous les fronts pour assurer la fidélisation des clients.

En plus du pôle CSM, tu collaboreras étroitement avec le pôle Commercial pour l’accompagnement de nos clients et les pôles Produit et Recherche pour participer à l’amélioration du produit Moodwork.

Les missions

Membre à part entière de la team Customer Success, tu seras le garant de l’expérience client en assurant les missions suivantes:
On compte sur toi pour aider à l’amélioration de nos process internes. Documenter tes missions et tes tâches au quotidien, participer à la remontée des besoins vers les pôles recherches et produit, autant de missions diverses et variées sur lesquelles tu pourras prendre des initiatives

Profil recherché
- Tu as déjà une première expérience professionnelle sur un poste de Customer Success ou Commercial, idéalement dans le domaine RH.
- À l’aise avec la culture digitale,
- Autonome, rigoureux, avec une forte dimension relationnelle,
- Grande capacité à trouver des solutions, accompagner et mettre le client au centre de tes préoccupations.
- Tu recherches une alternance dans le cadre de ton Master

L’état d’esprit

Tu es intéressé(e) par les thématiques qui concernent la Qualité de vie au travail, le bien-être des salariés,

Tu es déjà excité(e) à l’idée de faire parti(e) d’une aventure en pleine croissance tout en participant à l’amélioration et au lancement de plusieurs outils pour le bien-être

Déroulement des entretiens

Si ton profil correspond, tu auras l’occasion d’échanger au téléphone avec une CSM.

Au programme : ton parcours, tes motivations et tes aspirations.

Tu rencontreras ensuite l'équipe CSM pour débriefer et échanger autour des missions qui te seront confiées. Ce sera l’occasion de mieux connaître les missions et de pouvoir te projeter grâce à une étude de cas.

Dernière ligne droite : rencontre avec Léopold Denis, cofondateur de Moodwork.

Les + chez Moodwork
- Mutuelle Premium Alan
- Tickets restaurant - 8€/jour
- Prise en charge 50% des titres de transport
- Télétravail 100% possible partout en France
- Bureau dans le 10ème arrondissement de Paris
- Possibilité de prendre des rendez-vous gratuitement et anonymement avec nos experts Moodwork (coach, psychologue du travail, assistante sociale)
- Une équipe bienveillante, de l'entraide et du fun

Type d'emploi : Temps plein, Alternance

Programmation:

- Périodes de travail de 8 heures
- Travail en journée

Langue:

- Français (Exigé)

Lieu du poste : Télétravail hybride (75010 Paris 10e)


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