Customer Service Manager
Il y a 7 mois
**Join Native Union**
Welcome to the modern lifestyle, where technology empowers new ways of living, where we’ve learned we need less, but better. At Native Union, we offer a curated selection of everyday essentials, for those who value craft and quality.
We are now seeking a driven, proactive and curious Customer Service Manager Intern to modernize and continuously improve the experience of our customers. This is where you come in
This internship will be playing a pivotal role in improving our customer support function, working closely with internal departments to build the best experience and create loyal customers.
If you are passionate and creative when it comes to solving problems, let us know
**The role, in a nutshell**
You will also provide ideas on how to improve our product and services, and use modern tools, like Automation and AI, to help us meet our goals for both quality and speed.
Together with our team of 4 dedicated Customer Service Executives and other internal departments (e-Commerce, product, marketing, and quality), you will make use of customer feedback to enhance our offerings.
Here is a glimpse at your missions:
- Redefine our internal commitments towards customers, pilot the performance and the continuous improvement of Native Union’s customer experience
- Collaborate with the CEO to set the goals that will create the best possible experience for our customers and the steps to achieve them
- Monitor our progress and ensure our action plans are effective
- Oversee customer feedback, share insights with the team, and use this feedback to constantly improve our processes and products
- Regularly check in with customers to understand their needs and how we're performing
- Address customers directly, especially during challenging situations
**What you’ll bring to us**
To succeed in this role, you must constantly communicate with customers and employees, building bridges in a very personal and human way.
- Bachelor’s degree in Business or Marketing
- Experience in providing customer service support
- Experience in FMCG, Luxury, Fashion & Lifestyle industries is a plus
- Working knowledge of customer service software, databases and tools.
- Experience with Gorgias is a plus
- Strong client-facing and communication skills
- Fluent in English
**Our recruitment process**
- Screening call with Anne-Laure, HRBP - 30min
- Interview with Igor, our CEO - 30min
**What you’ll love about us**
- International team
- Offices in Paris and Hong Kong
- Flexible and remote-friendly policy
- Fun team-building events
- Culture of ‘freedom & responsibility’
**Who we are**
We believe in the positive force of tech to unlock more flexibility and freedom in the way we live our lives.
Our ambition is not only to make beautiful tech accessories and daily essentials, but to provide considered solutions that elevate the modern living, created with planet-friendly methods that make this way of life feasible for generations to come.
-
Customer Service Manager
Il y a 6 mois
Paris, France Work With Island Temps plein**Get to know Work With Island ️**: Work With Island designs and manufactures soundproof cabins for new workspaces. Having worked in shared spaces, we understand their limitations: few places to isolate oneself and meeting rooms often monopolized. It is to provide this moment of serenity and productivity that Work With Island was born. We produce in France...
-
Customer Service Manager
Il y a 6 mois
Paris, France Trend Micro Temps pleinDiscover Trend - Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks,...
-
Customer Experience Manager
Il y a 7 mois
Paris 2e, France Native Union Temps plein**Join Native Union!** Welcome to the modern lifestyle, where technology empowers new ways of living, where we’ve learned we need less, but better. At Native Union, we offer a curated selection of everyday essentials, for those who value craft and quality. We are now seeking a driven, proactive and curious Customer Experience Manager to modernize and...
-
Customer Success Manager
Il y a 7 mois
Paris 2e, France iCIMS Talent Acquisition Temps pleinOverview: Dans ce rôle, vous travaillerez en partenariat avec les clients assignés pour les aider à constituer leur main-d'œuvre gagnante grâce à une approche d'acquisition de talents de premier ordre tirant parti de l'iCIMS Talent Cloud ! Équipé d'outils de pointe, dont Gainsight, vous élaborerez et mettrez à jour en permanence des plans de...
-
International Customer Service Manager
Il y a 7 mois
Paris, France VTE France Temps pleinWe are a rapidly growing French industrial startup making significant strides on the international stage, particularly across Europe. As we continue to expand, we are looking for an International Customer Service Manager to join our team and help us deliver exceptional service to our global clientele. As the International Customer Service Manager, you will...
-
Senior Customer Service Manager
il y a 2 jours
Paris, Ile-de-France FRAME Temps pleinFRAME is an American fashion brand renowned for its collections in denim, cotton, leather and cashmere.The company’s founders Erik Torstensson and Jens Grede strive to design a modern versatile wardrobe through signature denim fits, cotton shirting and coveted leather pieces.Since the brand’s inception in 2012 in Los Angeles, California, FRAME has...
-
Senior Customer Service Manager
il y a 2 jours
Paris, France FRAME Temps pleinFRAME is an American fashion brand renowned for its collections in denim, cotton, leather and cashmere.The company’s founders Erik Torstensson and Jens Grede strive to design a modern versatile wardrobe through signature denim fits, cotton shirting and coveted leather pieces.Since the brand’s inception in 2012 in Los Angeles, California, FRAME has...
-
Customer Service Manager, France
Il y a 7 mois
Paris, France Rayner Intraocular Lenses Temps pleinLocation- Paris- Job type: - Permanent Full Time- Job ref: - 005269The purpose of this role is to successful lead the Customer Service function in France and focus on implementing customer service procedures, policies and best practice standards in line with global customer service practices. Other key activities include: - Develop and implement SLA’s and...
-
Stage - Customer Success / Account Manager
Il y a 6 mois
Paris 2e, France Matera Temps pleinNous recherchons 2 personnes pour rejoindre notre équipe **Customer Success,** dont l’objectif est d’assurer la satisfaction et la fidélisation des clients existants. Au quotidien, tu accompagnes toute ton équipe dans l’atteinte des objectifs de satisfaction client (NPS), fidélisation (taux de rétention) et de ventes additionnelles: **Tes...
-
Customer Service Operations Manager
il y a 4 semaines
Paris, Île-de-France Joko Temps pleinAbout JokoWe are a company that aims to make our users feel special by providing quick and personalized support. Our customer service team is the voice of our users, and we strive to provide the best possible experience for them.Job DescriptionWe are looking for a Customer Service Operations Manager to oversee the daily operations of our customer service...
-
Customer Service Operations Manager
Il y a 3 mois
Paris, France DAZN Temps plein**Job Title**: - Customer Service Operations Manager - France**Location**: - Paris, France**Schedule**: - Full-Time, Permanent**Team**: - Customer Service**Department**: - Operations**What's your new role about?**: - Disrupting an industry isn’t easy! DAZN is playing more hours of live sports than any other company anywhere in the world! - As we...
-
FRAME | Senior Customer Service Manager
il y a 1 jour
paris, France FRAME Temps pleinFRAME is an American fashion brand renowned for its collections in denim, cotton, leather and cashmere.The company’s founders Erik Torstensson and Jens Grede strive to design a modern versatile wardrobe through signature denim fits, cotton shirting and coveted leather pieces.Since the brand’s inception in 2012 in Los Angeles, California, FRAME has...
-
Customer Service Operations Manager
il y a 13 heures
Paris, Île-de-France FRAME Temps pleinAbout FRAMEFRAME is a renowned American fashion brand celebrated for its premium collections in denim, cotton, leather, and cashmere.The company's founders, Erik Torstensson and Jens Grede, have successfully crafted a modern versatile wardrobe through signature denim fits, cotton shirting, and coveted leather pieces.Established in 2012 in Los Angeles,...
-
Customs Manager
Il y a 7 mois
Paris, France AVASK ACCOUNTING & BUSINESS CONSULTANTS Temps plein**Role**:Customs Manager **Salary**:Depending on experience **Location**:Paris, France As the Customs Manager, your role will be to ensure the accurate execution of all customs clearance documents in the France to ensure AVASK and our clients remain fully compliant with customs compliance requirements. In addition, you will act as the senior member and...
-
Customer Success Manager
Il y a 7 mois
Paris 2e, France STUDYCALL Temps pleinEn qualité de Customer Success Manager, tu seras à la tête d’une équipe solide d’une dizaine de personnes travaillant à distance. Tu seras garant de la bonne organisation et l'atteinte des objectifs de ventes de tes téléopérateurs. Tu seras chargé de piloter le projet, de garantir le respect des procédures, de conseiller et de motiver les...
-
Customer Service Coordinator
Il y a 6 mois
Paris, France Work With Island Temps plein**Get to know Work With Island ️**: Work With Island designs and manufactures soundproof cabins for new workspaces. Having worked in shared spaces, we understand their limitations: few places to isolate oneself and meeting rooms often monopolized. It is to provide this moment of serenity and productivity that Work With Island was born. We produce in France...
-
Customer Success Manager
il y a 5 jours
Paris 2e, France Stack Elite Temps plein_**A la recherche d’une nouvelle opportunité professionnelle ?**_ - **Stack Elite, cabinet de recrutement spécialisé dans l’IT recrute un “**_ _**Customer Success Manager” H/F pour son client, une startup FinTech située à Paris.**_ Vous êtes passionné ? Vous êtes curieux ? Vous aimez travailler en équipe ? **CUSTOMER SUCCESS MANAGER (H/F)...
-
Customer Success Manager
il y a 4 jours
Paris 2e, France Questel Temps plein**Your next adventure awaits here** Notre mission est de permettre à l'innovation de se développer de manière efficace, sécurisée et durable. Derrière cette mission, Questel considère que la responsabilité sociale des entreprises (RSE) est un vaste mouvement d'entreprise qui encourage les entreprises à prendre la responsabilité de l'impact de...
-
Customer Success Manager
il y a 1 jour
Paris, France Digital Realty Temps plein**Your role** **Activity 1: Customer Service** - Manages direct communication with assigned customers. - Manages customer expectations and delivers an exceptional customer experience throughout the contract lifecycle in accordance with agreed upon service levels (SLAs). **Activity 2: Service Improvement** - Act as the interface between the Operations team,...
-
Customer Success Manager
il y a 20 heures
Paris 2e, France REEMIND Temps pleinDescriptif du poste DESCRIPTION DU POSTE Vous intégrez une belle startup MarTech qui a consolidé son business model et son produit, avec une base clients solide et pérenne, dans un contexte de forte croissance de son activité. Intégré au sein de l équipe de CSM, ce poste a une forte dimension conseil et accompagnement des clients et de gestion de...
