IT Onsite Technician
Il y a 7 mois
Nous sommes à la recherche d’un(e) **IT Onsite Technician F/H **pour intégrer notre équipe dynamique du service informatique.
Vous êtes en charge du **support utilisateur sur notre campus à Ecully aussi bien auprès de nos étudiants, de nos enseignants et de nos collaborateurs.**
Vos missions principales sont:
- Assurer la réception et le traitement des incidents de niveau 1 et 2 (collaborateurs, enseignants, étudiants) et des demandes (tickets, appels, mails et en direct) et apporter des solutions adaptées
- Suivre les tickets sur Freshservice
- Déployer, installer et paramétrer des PC / Portables / téléphone IP
- Effectuer le dépannage, l'entretien, le déploiement ainsi que la maintenance d'équipements ou de parcs d'équipements informatiques ou bureautiques (matériels, logiciels, réseaux,...), selon les règles de sécurité et la réglementation
- Assurer la bonne utilisation et la maintenance des équipements dans les salles de cours, ainsi que des outils de vidéo-projection et de visioconférence
- Conseiller, former et assister les utilisateurs (sur site, par télémaintenance, téléassistance,...)
- Assurer le diagnostic des problèmes applicatifs
- Gérer les réservations de matériel et en assurer le suivi : les distribuer et les récupérer
- Assurer la gestion des déménagements de bureaux-câblage, reconnexions, brassage
- Assurer une présence lors d’événements (régie, audio-visuel)
- Rédiger la documentation utilisateur interne et la publier après validation en équipe
- Assurer la création de compte Wifi et compte AD
- Assurer le suivi des stocks en collaboration avec l’équipe support
- Sensibiliser les utilisateurs sur la sécurité informatique et sur les bonnes pratiques
**Et si c’était vous ?**
Vous êtes d’une formation de niveau BAC +3 en informatique.
Vous avez des bonnes notions d’**anglais** et justifiez **d’une expérience réussie** de minimum 2 ans en support informatique.
L’Institut Lyfe est composé de plusieurs bâtiments, des déplacements réguliers dans nos locaux (Ecully) sont à prévoir
Vous êtes reconnu(e) pour votre goût du relationnel, votre **réactivité** et votre **disponibilité** sans faille. Vous êtes rigoureux (se), autonome, adaptable et vous aimez **travailler en équipe**.
Les **compétences techniques et outils maitrisés souhaités **sont les suivants:
- Logiciel de prise en main à distance
- Windows 10, IOS et Android, la suite office 365, 2016 & 2019
- Outils collaboratifs (Teams et ZOOM)
- Active Drectory
CDI à temps plein **à** **pourvoir dès que possible. **Rémunération brute annuelle 26-28K € - 1 RTT par mois, avantages en nature repas, mutuelle d’entreprise obligatoire, télétravail partiel possible, prise en charge à 50% de l’abonnement de transport en commun, forfait mobilité durable, prix préférentiels dans les restaurants et hôtel du groupe.
Qui sommes nous ?
**L’Institut Lyfe (ex-Institut Paul Bocuse) **forme les décideurs responsables des métiers de l’Hôtellerie, de la Restauration, des Arts Culinaires et de la Pâtisserie.
En 30 ans, il a constitué un écosystème unique de formation initiale, de recherche et de formation professionnelle. Il accueille aujourd’hui 1200 étudiants d’environ 70 nationalités.
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