Customer Success

Il y a 6 mois


Paris e, France Bruce Temps plein

Dans le cadre de l’expansion d’activité de notre client, acteur majeur de la Health Tech, nous recherchons un(e) **Customer Success** BtoB et BtoC.

Au sein de l'équipe **Community Experience (customer support)**, vous veillerez au bon fonctionnement du quotidien opérationnel afin de garantir la meilleure expérience possible aux patients (BtoC) et aux médecins (BtoB)

**Vos missions**:

- Traiter les demandes des patients et des médecins sur différents canaux de communication (tickets, chats, appels téléphoniques etc.),
- Mener des projets court-moyen terme visant à améliorer le quotidien de l'équipe et des utilisateurs,
- Travailler en équipe pour améliorer les processus mis en place et assurer l'atteinte des objectifs opérationnels chaque trimestre.

**Votre profil**:

- Vous êtes fluent en **anglais **et en **français**,
- Vous vous sentez à l'aise avec les outils digitaux,
- Vous êtes un problem-solver dans l’âme, vous aimez réfléchir à des solutions intelligentes pour régler des problèmes récurrents,
- Un bon niveau d'orthographe est requis.

**Votre environnement de travail**:

- Contrat CDI temps plein,
- 36h30 par semaine répartis du lundi au dimanche de 7h à 22h, avec RTT,
- Possibilité de télétravail entre 1 jour et 4 jours par semaine,
- Autres avantages : Mutuelle et prévoyance, titres restaurants 10€/jour, titre de transport pris en charge à 50%, équipement matériel pour le télétravail,
- Environnement de travail international en plein coeur du Marais à Paris (75004),

**Et Bruce dans tout ça ?**
- Bruce, l_’agence _de recrutement 100% digitale _

Découvrez une nouvelle façon de trouver un emploi. Bruce vous propose les offres qui matchent avec votre profil et vous accompagne tout au long de vos missions.

Type d'emploi : Temps plein, CDI

Salaire : 28 000,00€ par an

Avantages:

- Prise en charge du transport quotidien
- Titre-restaurant
- Travail à domicile

Programmation:

- Disponible le week-end
- Travail en soirée

Lieu du poste : Télétravail hybride (75004 Paris 4e)


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