Customer Success Strategist
il y a 2 semaines
The Customer Success Manager plays a vital role in ensuring the satisfaction and success of OneStock's customers. This position requires a deep understanding of the customer's needs and a commitment to helping them maximize the value they derive from our solution.
Key Responsibilities:
- Customer Support and Adoption: The CSM is responsible for supporting customers and encouraging OneStock product adoption, ensuring that customers achieve optimal results with our solution.
- Customer Loyalty and Retention: By providing exceptional customer service and support, the CSM aims to build strong relationships with customers, increase loyalty, and reduce churn.
- Upsell and Cross-Sell Opportunities: The CSM identifies high-potential customers and presents them with new solutions, aiming to increase customer lifetime value and drive revenue growth.
- Internal Collaboration: As the voice of the customer, the CSM listens to customer needs and expectations, shares feedback with internal teams, and collaborates to improve our product and services.
The ideal candidate will have +5 years of experience as a CSM in b2b, preferably in tech or SaaS, with a strong understanding of the retail industry and excellent communication, organizational, and collaboration skills.
About OneStock:
We are a fast-growing, customer-focused OMS SaaS Retail Tech company with >80 clients. Our innovative software suite allows omnichannel brands and distributors to unify their stock, provide accurate real-time delivery promises, and fulfill orders from every stock point. With a significant investment from Summit Partners, we are accelerating our growth, particularly in the United States.
We are seeking a Customer Success Manager based in Paris to support our expansion and drive customer success.
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