IT Onsite Technician

Il y a 6 mois


Lyon, France Institut Paul Bocuse Temps plein

**L’Institut Lyfe (ex-Institut Paul Bocuse) **forme les décideurs responsables des métiers de l’Hôtellerie,
de la Restauration, des Arts Culinaires et de la Pâtisserie.

En 30 ans, il a constitué un écosystème unique de formation initiale, de recherche et de formation
professionnelle. Il accueille aujourd’hui 1200 étudiants d’environ 70 nationalités.

Du Bachelor au Doctorat, son enseignement est basé sur une pédagogie expérientielle centrée sur le
management de projets, la révélation des talents, l’esprit entrepreneurial et la créativité. Il est la seule
qui, par ses travaux scientifiques, contribue à la qualité des enseignements dans une vision prospective
des métiers de l’Hospitality et des Arts Culinaires.

Nous sommes à la recherche d’un(e) **IT Onsite Technician **F/H pour intégrer notre équipe dynamique

du service informatique.

Vous êtes en charge du **support utilisateur sur notre campus à Ecully aussi bien auprès de nos**

**étudiants, de nos enseignants et de nos collaborateurs.**

Vos missions principales sont:

- Assurer la réception et le traitement des incidents de niveau 1 et 2 (collaborateurs, enseignants,

étudiants) et des demandes (tickets, appels, mails et en direct) et apporter des solutions
adaptées
- Suivre les tickets sur Freshservice
- Déployer, installer et paramétrer des PC / Portables / téléphone IP
- Effectuer le dépannage, l'entretien, le déploiement ainsi que la maintenance d'équipements ou

de parcs d'équipements informatiques ou bureautiques (matériels, logiciels, réseaux,...), selon
les règles de sécurité et la réglementation
- Assurer la bonne utilisation et la maintenance des équipements dans les salles de cours, ainsi

que des outils de vidéo-projection et de visioconférence
- Conseiller, former et assister les utilisateurs (sur site, par télémaintenance, téléassistance,...)
- Assurer le diagnostic des problèmes applicatifs
- Gérer les réservations de matériel et en assurer le suivi : les distribuer et les récupérer
- Assurer la gestion des déménagements de bureaux-câblage, reconnexions, brassage
- Assurer une présence lors d’événements (régie, audio-visuel)
- Rédiger la documentation utilisateur interne et la publier après validation en équipe
- Assurer la création de compte Wifi et compte AD
- Assurer le suivi des stocks en collaboration avec l’équipe support
- Sensibiliser les utilisateurs sur la sécurité informatique et sur les bonnes pratiques

**Et si c’était vous ?**

Vous êtes d’une formation de niveau BAC +3 en informatique.

Vous avez des bonnes notions d’**anglais** et justifiez **d’une expérience réussie** de minimum 2 ans en

support informatique.

L’Institut Lyfe est composé de plusieurs bâtiments, des déplacements réguliers dans nos locaux (Ecully)

sont à prévoir

Vous êtes reconnu(e) pour votre goût du relationnel, votre **réactivité** et votre **disponibilité** sans faille.

Vous êtes rigoureux (se), autonome, adaptable et vous aimez **travailler en équipe**.

Les **compétences techniques et outils maitrisés souhaités **sont les suivants:

- Logiciel de prise en main à distance
- Windows 10, IOS et Android, la suite office 365, 2016 & 2019
- Outils collaboratifs (Teams et ZOOM)
- Active Drectory

CDI à temps plein **à** **pourvoir dès que possible. **Rémunération brute annuelle 26-28K € - 1 RTT par

mois, avantages en nature repas, mutuelle d’entreprise obligatoire, télétravail partiel possible, prise en

charge à 50% de l’abonnement de transport en commun, forfait mobilité durable, prix préférentiels dans

les restaurants et hôtel du groupe.
- est prise en considération sans égard pour la couleur, la religion, le sexe, l'ethnicité, l'âge, l'orientation _
- sexuelle._

**Vous vous reconnaissez dans cette annonce ?** N’hésitez plus et postulez en envoyant votre CV et
- nous/


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