Back-office & Customer Care Manager (H/F)

il y a 2 semaines

Paris er, France AUBADE Temps plein

French symbol of elegance and refinement, Aubade Paris is the result of a delicate alchemy combining a demand for quality, expertise in corset, a constant search for new materials, shapes, colors, a sharp analysis of trends fashion and long passion for women.

Aubade ecommerce is growing fast in an international evolving environment: more than 60 countries are delivered in the world through own websites and market places.

We are looking for a positive, customer centric and creative Customer Care Manager to join our Ecommerce/ Customer Care department and report to the Head of Ecommerce in an international environment.

**Key Responsibilities**
- 1/ Back office Management_
- Organize the planning with the warehouse: send the ecommerce orders forecast to the warehouse manager, ensure the organization between back-office team and the logistic team
- Control and validate the invoices
- Ensure the order validation for Amazon
- 2/ Customer care management_
- Dispatch the customer requests
- Ensure the quality of responses & delays
- Answer to the customer requests
- Solve the specific customer cases
- Ensure the quality control with the design team
- 3/ Reportings_
- Animate and analyse customer care reportings : volume of requests, response time, customer satisfaction rate
- 4/Process_
- Optimise tasks & processeses
- Within the team
- At the warehouse
- Suggest technical and UX optimization on the website
- 5/Team management & Planning_
- Management of existing team
- Manage a team of +6 people
- Define the planning according to the workload
- Recruitment
- Recruit new people when it is necessary
- Organize the integration and trainings

**Essential skills, qualifications and experience**:

- Strong organizational skills and the ability to plan and prioritize work effectively
- Reportings
- A passion for customer experience & satisfaction - analyzing rates & reviews
- Management skill
- Strong communication skills with a strong sense of teamwork
- Ecommerce mindset
- Think out of the box
- Knowledge of Magento, Zendesk is a plus
- English is required
- German is a plus

Type d'emploi : Temps plein, CDD
Durée du contrat : 6 mois

Salaire : 36 000,00€ à 40 000,00€ par an

Avantages:

- Participation au Transport
- Titre-restaurant

Programmation:

- Du Lundi au Vendredi
- Travail en journée

Lieu du poste : Un seul lieu de travail

Date de début prévue : 03/04/2023

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