Senior Order Management Specialist
Il y a 3 mois
**Applied Materials **, an American multinational company with headquarters in Santa Clara, is a leading provider of innovative semiconductor, display and solar-photovoltaic processing equipment’s.
Our daily actions are oriented towards customer support from the sale of the equipment, the implementation of the process and the maintenance service to ensure maximum productivity of the installed equipment.
Applied Materials is driven by key values of commitment, trust and respect in order to meet the technical expectations of our customers and make tomorrow's technologies possible.
The order management specialist will be responsible mainly for the STMicroelectronics account in France. This is a support function, to improve our spare parts efficiency.
**General Job Summary**
You will be responsible for the successful management of customer account for spare part contracts. You will ensure timely completion of all activities related to spares contract, accurate billing and reconciliation. You work on a regular basis with local Operation (Applied Materials customer service), Customer, Order fulfillment, Customer service representative, Planning, Purchasing, Marketing, Logistics, Finance, Sales.
**Key Responsibilities**
**Order management**:
- **Consignment management**:
- **Backlog management**:
- **Critical orders & Downs follow-up**:
- **Invoice & billing queries**:
- **Customer ERP data integrity alignment**:
- **Customer pricing data alignment**:
**Customer and Account team support**:
- **Frontline primary contact to customers regarding Spares operational issues and escalation management**:
- **Pre-Sales support**:
- **Publishing reports**:
- **Managing escalations from internal customer (Account team)**:
- **Follow-up of KPIs to meet customer requirements**:
- **Attend meetings to address any customer specific issues or support process standardization discussions/Customer specific issues. Always ensure consistent adherence to processes documented.**:
**Billing**:
**Manage billing for customer accounts. Ensures all billing and reconciliation tasks between Applied Materials and customer is completed on time (monthly + weekly pre-reconciliation).**:
- **Ensure Ship Not Billed activity/billing aging is minimum. If discrepancy is discovered, you will be responsible for working with relevant internal/external party to resolve.**:
- **Responsible to manage and resolve customer inquiries/dispute with collaboration with local Customer service team and Sales team**:
**Inventory Management**:
**Ensure 100% alignment between customer and Applied Materials system (Quarterly book to Book - Yearly Physical inventory)**:
**Reverse Logistics**:
**Process all reverse supply chain and failure analysis**:
**Your profile**
- **Bachelor or Master degree with minimum 5 years working experience in customer service**:
- **Fluent in both French and English, an additional language would be a plus**:
- **Strong customer focus, empathy, active listening, patience in order to build positive relationships with customers**:
- **Strong communication skill, curious, team spirit, analytical and problem-solving skills, rigor**:
- **Knowledge of supply chain processes, overall spares & services business processes would be appreciated**:
**- **Semiconductor experience is a plus**:
- **Project management experience is a plus**:
- **SAP/CRM experience is a plus**:
**TECHNICAL COMPETENCIES**
- **Knowledge of computer and Microsoft office product**:
- **Advanced Excel knowledge (Pivots, VLOOKUP’s, Charts etc.)**:
- **MS Outlook**:
- **MS PowerPoint**:
**Qualifications**:
**Education**:Bachelor's Degree
**Skills**:
**Certifications**:
**Languages**:English (required)
**Years of Experience**:4 - 7 Years
**Work Experience**:
**Additional Information**:
**Travel**:Yes, 10% of the Time
**Relocation Eligible**:No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
-
Senior Order Management Specialist
Il y a 3 mois
Grenoble, France Applied Materials Temps plein**Applied Materials**, an American multinational company with headquarters in Santa Clara, is a leading provider of innovative semiconductor, display and solar-photovoltaic processing equipment’s. Our daily actions are oriented towards customer support from the sale of the equipment, the implementation of the process and the maintenance service to ensure...
-
Order Management Specialist
il y a 1 jour
Grenoble, Auvergne-Rhône-Alpes, France Applied Materials Temps pleinJob SummaryYou will be responsible for the successful management of customer accounts for spare part contracts and repairs. You will ensure timely completion of all activities related to spares contracts, accurate billing, and reconciliation. You will work closely with local Operations, Customer Service, Order Fulfillment, Planning, Purchasing, Marketing,...
-
Order Management Specialist
Il y a 3 mois
Grenoble, France Applied Materials Temps plein**Applied Materials **, an American multinational company with headquarters in Santa Clara, is a leading provider of innovative semiconductor, display and solar-photovoltaic processing equipment’s. Our daily actions are oriented towards customer support from the sale of the equipment, the implementation of the process and the maintenance service to ensure...
-
Order Management Specialist
il y a 1 semaine
Grenoble, Auvergne-Rhône-Alpes, France Applied Materials Temps pleinJob SummaryYou will be responsible for the successful management of customer accounts for spare part contracts and repairs. Your primary goal is to ensure timely completion of all activities related to spares contracts, accurate billing, and reconciliation. You will work closely with various teams, including local Operations, Customer Service, Order...
-
Order Management Specialist
Il y a 4 mois
Grenoble, France Applied Materials Temps pleinJob Summary : You will be responsible for the successful management of customer account for spare part contracts and repairs. You will ensure timely completion of all activities related to spares contract, accurate billing, and reconciliation. You work on a regular basis with local Operation (Applied Materials customer service), Customer, Order...
-
Senior Commercial Operations Manager
Il y a 3 mois
Grenoble, France GE Renewable Energy Temps plein**Job Description Summary**: GE Hydro représente plus de 25% des installations mondiales de turbines et générateurs Hydrauliques avec 4000 employés présents dans plus de 30 pays. Notre portefeuille de solutions techniques permettant la production d'électricité hydraulique comprend la plus large gamme possible de solutions hydrauliques et de services :...
-
Senior Commercial Operations Manager
Il y a 3 mois
Grenoble, France Renewable Energy Hydro Temps plein**Job Description Summary**: GE Hydro représente plus de 25% des installations mondiales de turbines et générateurs Hydrauliques avec 4000 employés présents dans plus de 30 pays. Notre portefeuille de solutions techniques permettant la production d'électricité hydraulique comprend la plus large gamme possible de solutions hydrauliques et de services :...
-
Senior Treasury Specialist
il y a 1 mois
Grenoble, Auvergne-Rhône-Alpes, France Michael Page Temps pleinSenior Treasury SpecialistMichael Page, a prominent recruitment and interim specialist across various regions, is currently in search of skilled treasury professionals for both permanent and contract roles. With a global presence of over 9000 employees and 141 offices, Michael Page is committed to fostering enduring partnerships with clients and candidates...
-
Senior Multi-Physical Systems Engineer
il y a 1 mois
Grenoble, Auvergne-Rhône-Alpes, France Adoc Talent Management Temps pleinCompanyAdoc Talent Management is seeking a Senior Multi-Physical Systems Engineer / Cable Management Specialist (M/F) for a prominent global ICT organization focused on Cloud and AI, telecommunications, consumer, and mobile sectors. This esteemed multinational firm has a research facility dedicated to pioneering technology advancements in ICT products.Key...
-
Administrative Officer: Finance and Procurement Specialist
il y a 4 jours
Grenoble, Auvergne-Rhône-Alpes, France EMBL Temps pleinPurchasing and Procurement SpecialistWe are seeking a highly organized and detail-oriented Purchasing and Procurement Specialist to join our team at EMBL. As a key member of our administrative team, you will be responsible for ensuring the smooth operation of our purchasing and procurement processes.Key Responsibilities:Process orders and generate purchase...
-
English Language Specialist
il y a 7 heures
Grenoble, Auvergne-Rhône-Alpes, France Davidson Temps pleinAbout DavidsonDavidson is a company that values equal opportunities and a collaborative work environment. We strive to create a workplace where everyone can thrive and contribute to our mission.Job DescriptionWe are seeking a highly skilled English language specialist to join our team. As a key member of our procurement and contracting department, you will...
-
Administrative Officer: Finance and Procurement Specialist
il y a 6 jours
Grenoble, Auvergne-Rhône-Alpes, France EMBL Temps pleinPurchasing and Procurement SpecialistWe are seeking a highly organized and detail-oriented Purchasing and Procurement Specialist to join our team at EMBL. As a key member of our administrative team, you will be responsible for ensuring the smooth operation of our purchasing and procurement processes.Key Responsibilities:Process orders and generate purchase...
-
Senior Hardware Engineer
il y a 7 jours
Grenoble, Auvergne-Rhône-Alpes, France Adoc Talent Management Temps pleinJob OpportunityAdoc Talent Management is seeking a highly skilled Senior Hardware Engineer to join our team in Grenoble. As a key member of our hardware engineering team, you will be responsible for developing next-generation hardware solutions at the board level.Key ResponsibilitiesDesign and develop complex module packaging solutions using multi-physics...
-
Senior High-Speed Signal Integrity Engineer
il y a 1 jour
Grenoble, Auvergne-Rhône-Alpes, France Adoc Talent Management Temps pleinSenior High-Speed Signal Integrity/SerDes System EngineerAdoc Talent Management is seeking a highly skilled Senior High-Speed Signal Integrity/SerDes System Engineer to join our team in the Grenoble Research Center. As a key member of the High-Speed High-Frequency team from the Board Engineering department, you will play a crucial role in the development of...
-
Senior Sales Manager
Il y a 2 mois
Grenoble, France IC Resources Temps pleinSenior Sales Manager - EDA My client, a world-leading EDA company, are seeking a Senior Sales Manager to manage one of their largest semiconductor accounts. As Senior Sales Manager you will be responsible for driving revenue within the account and will also manage a small team of 3. You will be experienced in selling EDA solutions and understand the...
-
Senior Sales Manager
il y a 2 semaines
Grenoble, France IC Resources Temps pleinSenior Sales Manager - EDA My client, a world-leading EDA company, are seeking a Senior Sales Manager to manage one of their largest semiconductor accounts. As Senior Sales Manager you will be responsible for driving revenue within the account and will also manage a small team of 3. You will be experienced in selling EDA solutions and understand the...
-
Grenoble, Auvergne-Rhône-Alpes, France EMBL Temps pleinPurchasing and Procurement SpecialistWe are seeking a highly organized and detail-oriented Purchasing and Procurement Specialist to join our team at EMBL. As a key member of our administrative team, you will be responsible for ensuring the smooth operation of our purchasing and procurement processes.Key Responsibilities:Process orders and generate purchase...
-
Senior Sales Manager
Il y a 2 mois
Grenoble, France IC Resources Temps pleinSenior Sales Manager – EDA My client, a world-leading EDA company, are seeking a Senior Sales Manager to manage one of their largest semiconductor accounts. As Senior Sales Manager you will be responsible for driving revenue within the account and will also manage a small team of 3. You will be experienced in selling EDA solutions and understand the...
-
Senior Sales Manager
il y a 4 semaines
Grenoble, France IC Resources Temps pleinSenior Sales Manager – EDA My client, a world-leading EDA company, are seeking a Senior Sales Manager to manage one of their largest semiconductor accounts. As Senior Sales Manager you will be responsible for driving revenue within the account and will also manage a small team of 3. You will be experienced in selling EDA solutions and understand the...
-
Senior Sales Manager – EDA
il y a 4 semaines
Grenoble, France IC Resources Temps pleinSenior Sales Manager – EDA My client, a world-leading EDA company, are seeking a Senior Sales Manager to manage one of their largest semiconductor accounts. As Senior Sales Manager you will be responsible for driving revenue within the account and will also manage a small team of 3. You will be experienced in selling EDA solutions and understand the...
