Customer Success Specialist

il y a 3 semaines

Paris, France Ledger Temps plein

**We're making the world of digital assets accessible and secure for everyone. Join the mission.**

Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.

At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.

Ledger is first and foremost a
- **customer-centric company**. We build solutions for our customers and continually use their feedback to improve our products and keep growing. As part of the Customer Success team, you will be the
- **first point of contact between our customers and the Ledger team**. You will be in charge of providing quick and efficient technical support, and to do your best to ensure customer satisfaction.

The requests you will receive will be related to
- **Ledger products and services**, and will require patience and compassion to meet customers wherever they are in their learning journey. Issues encountered will span across all of the products and services Ledger provides, from transaction issues, connection troubleshooting, RMAs, and much more. If the answer can't be found on our Support page, you will be the person our customers will reach out to.
- **Prior crypto experience isn’t strictly necessary, but a strong inclination toward helping people is a must**. You have the aptitude to learn, and are excited to dive headfirst into a career in a new and exciting industry.

**Your mission**
- Ensure customer satisfaction & reply to day-to-day customer requests;
- Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution;
- Identify recurring support trends and product performance issues, providing timely feedback to our product team;
- Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible;
- Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products;
- Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams;
- Participate in external events around the world;
- Always be learning - about both crypto and also Ledger’s products. A week in crypto is a lifetime in other industries, and you’ll need to stay on the cutting edge.

**What we’re looking for**
- Previous experience in customer support or in a customer-facing role;
- Must have a “Customer First” attitude;
- Strong interest for cryptocurrencies and/or blockchain environments is a must;
- Outstanding written and verbal skills in English, fluency in Spanish ;
- Ability to learn about hardware & software products and to analyze technical and/or factual data;
- Proficiency in Google docs, sheets, slides, forms as well as Microsoft Office (Excel, Power Point)
- Proficiency in Zendesk or Sprinklr (Customer Experience Management Platforms) is a plus

**What’s in it for you?**

**Equity**:Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.

**Flexibility**:A hybrid work policy. Early birds and late risers are equally welcome. No night shifts. Traditional and alternative weekend work days are available.

**Remote policy**:First 4 weeks 100% onsite for a stronger onboarding experience, then hybrid setup onsite / remote will be possible (with a minimum of 2 days per week in our Paris office).

**High tech**: Access to high performance office equipment and gadgets, including Apple products.

**Discounts**: Employee discount on all our products.

We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.

  • Customer Success Spécialiste

    il y a 2 semaines

    Paris 2e, France Jobstory Temps plein

    Cette annonce vous est proposée par JobStory pour le compte de Jobstory. Situé à 14 Rue de la Paix, 75002 Paris. Le responsable du Customer Success contribue à faire vivre une expérience unique à nos clients. En tant que Customer Support Specialist, vous pourrez travailler 100% de chez vous. Votre mission principale sera de pro-activement contacter...

  • Customer Success Specialist

    il y a 1 semaine

    Paris, Île-de-France Cisco Systems Temps plein

    What you will doThe Customer Success Specialist (CSS) role is a highly critical, strategic advisor and technical authority that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco's...

  • Customer Success Specialist

    il y a 3 semaines

    Paris, France Ledger Temps plein

    **We're making the world of digital assets accessible and secure for everyone. Join the mission.** Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a...

  • Customer Success Specialist

    il y a 1 semaine

    Paris, Île-de-France Ledger Temps plein

    We're making the world of digital assets accessible and secure for everyone. Join the mission.Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world's crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of...

  • Customer Success Specialist, French Market

    il y a 2 semaines

    Paris, France DentalMonitoring Temps plein

    **Dental Monitoring** is a MedTech Scale-up experiencing tremendous growth. We are looking for new talents to integrate our team! Dental Monitoring in a few words? A solution at the cutting edge of artificial intelligence and image analysis in the dental field, enabling remote support for patients and practitioners. A Tech company in full growth, always...

  • Customer Success Specialist

    il y a 5 jours

    Paris, France Blu Selection Temps plein

    Our client is an international scale-up company in the tech industry, offering a solution that connects millions of shoppers with local stores to help them make smarter shopping decisions. Their solutions support retailers and brands in engaging customers from online research to in-store purchases. They are now seeking a dynamic and motivated candidate to...

  • Customer Success Specialist

    il y a 5 jours

    Paris, France Blu Selection Temps plein

    Our client is an international scale-up company in the tech industry, offering a solution that connects millions of shoppers with local stores to help them make smarter shopping decisions. Their solutions support retailers and brands in engaging customers from online research to in-store purchases. They are now seeking a dynamic and motivated candidate to...

  • Customer Success Specialist

    il y a 1 semaine

    Paris, Île-de-France Picadeli France Temps plein

    **JUSTE UNE AUTRE ENTREPRISE ?**Non, vraiment pas Nous sommes Picadeli - une FoodTech internationale de premier plan dans le fast-food sain et durable avec plus de 2.000 bars à salades à travers l'Europe et les États-Unis. Nous offrons un concept de bar à salades innovant et intelligent où les consommateurs peuvent confectionner leurs propres salades...

  • Customer Success Specialist

    il y a 2 semaines

    Paris, France Cisco Systems Temps plein

    **What you will do** The Customer Success Specialist (CSS) role is a highly critical, strategic advisor and technical authority that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of...

  • Customer Success Specialist Store Locator

    il y a 1 semaine

    Paris, Île-de-France Partoo Temps plein

    **QUI SONT ILS? \uD83D\uDC40**Partoo est une scale-up saas B2B qui a à cœur d'aider les commerces locaux, grandes entreprises ou PME à se rapprocher de leurs clients. Pour cela, ils ont développé une plateforme tout-en-un et différentes solutions qui s'articulent autour de 3 propositions de valeur : être visible, être choisi et acquérir de nouveaux...

  • Customer Success Specialist

    il y a 5 jours

    Paris, France Blu Selection Temps plein

    Our client is an international scale-up company in the tech industry, offering a solution that connects millions of shoppers with local stores to help them make smarter shopping decisions. Their solutions support retailers and brands in engaging customers from online research to in-store purchases. They are now seeking a dynamic and motivated candidate to...

  • Customer Success Specialist

    il y a 3 semaines

    Paris, France OEConnection Temps plein

    **Position Summary** Acts as a real-time post-sale consultative partner to OEM customers and ensures a positive experience by maximizing value and benefit of product or service offerings. Assists in onboarding support to new customers and introduces best practices. **Job Duties** - Consults across OEM solutions upon post sales completion, responsible for...

  • Customer Success

    il y a 1 semaine

    Paris, Île-de-France HostnFly Temps plein

    HostnFly participe depuis 6 ans à la révolution du secteur de l'hospitality en permettant à tout le monde de pouvoir louer son logement sans contrainte pendant ses absences.Notre objectif est d'offrir à nos clients une gestion locative clé en main, tout en garantissant un revenu maximal grâce à un algorithme de pricing unique développé en...

  • Staff Customer Success Specialist Engineer

    il y a 2 semaines

    Paris, France VMware Temps plein

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Are you the go-to person for IT practitioners, developers, leaders, and executives at globally recognized companies trying to solve real problems? Do you not just own the book on VMware’s products, but have also considered writing one yourself? Does mentoring and coaching others on how to...

  • Customer Success Specialist

    il y a 3 semaines

    Paris, France OEConnection Temps plein

    **Position Summary** Acts as a real-time post-sale consultative partner to OEM customers and ensures a positive experience by maximizing value and benefit of product or service offerings. Assists in onboarding support to new customers and introduces best practices. **Job Duties** - Consults across OEM solutions upon post sales completion, responsible for...

  • Customer Success Specialist

    il y a 3 semaines

    Paris 8e, France Onestaff Temps plein

    **Poste à pourvoir en CDI** Onestaff recherche un talent désireux d'intégrer la startup en stage au poste de Customer Success Specialist (H/F) en CDI sous la Direction du Service Client - avec possibilité d'évoluer vers un poste de Manager sous 1 an - pour maintenir une bonne relation et la satisfaction de ses clients existants, tout en développant le...

  • Associate Customer Success Specialist

    il y a 3 semaines

    Paris, France OEConnection Temps plein

    Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions. Position Summary Acts as a real-time post-sale consultative partner to OEM customers and...

  • Customer Success Specialist

    il y a 2 semaines

    Paris, France Picadeli France Temps plein

    **JUSTE UNE AUTRE ENTREPRISE ?** Non, vraiment pas ! Nous sommes Picadeli - une FoodTech internationale de premier plan dans le fast-food sain et durable avec plus de 2.000 bars à salades à travers l’Europe et les États-Unis. Nous offrons un concept de bar à salades innovant et intelligent où les consommateurs peuvent confectionner leurs propres...

  • Customer Success Manager

    il y a 4 semaines

    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...

  • Customer Support

    Il y a 2 mois

    Paris 17e, France DentalMonitoring Temps plein

    **Dental Monitoring in a few words?** - A solution at the cutting edge of artificial intelligence and image analysis in the dental field, enabling remote support for patients and practitioners. - A Tech company in full growth, always looking for innovation, quality and performance. - An international team with a friendly and benevolent spirit, focused on the...