Student Success Manager
il y a 2 jours
En tant que Student Success Manager, tu es chargé de la coordination de l’accompagnement des élèves tout au long de leur formation.
***C**oordination des aspects organisationnels de chaque session.**:
- **Coordination de l’onboarding et de l’oboarding**:
- Préparation administrative des rentrées bootcamp / B2G / WnS en collaboration
avec les formateurs
- Gestion administrative des ns de formation
- Création et mise à jour de contenus liés à l'onboarding et à l’oboarding des
élèves (présentations, process )
- **Coordination des sessions de certication sur les campus**:
- Organiser des sessions de certications sur les campus
- Gestion administrative (inscriptions des élèves, recherche de jurés, saisie des
résultats, reporting du taux de réussite )
- Gestion logistique des sessions de certication sur campus (planning, booking des
salles )
- Collaboration avec les équipes concernées dans la mise en place des sessions de
certications le jour-j.
**Suivi des élèves en formation**:
- **Gestion quotidienne des élèves**:
- Gestion des demandes entrantes quotidiennes
- Réunions avec les parties prenantes (formateurs, Responsables Territoriaux,
délégués)
- **Administratif**:
- Suivi et déclaration de l’assiduité auprès des nanceurs et des justicatifs
d’absence
- Gestion du disciplinaire
- Gestion des demandes administratives des élèves (ex : dossier de rémunération)
- Gestion de l’administratif spécique à l’alternance
- Gestion des conventions de stage
***Accompagnement carrière***:
- Amélioration et création, avec le reste de l’équipe, du contenu “carrière”
- Pilotage de la progression carrière des élèves
- Veille sur l’insertion professionnelle
Contribution à l’amélioration continue du fonctionnement du service
- Contribution à l’amélioration des process interne liés au fonctionnement de l’équipe
- Rédaction de documents ressources
- Mise en place d’outils facilitant le fonctionnement du service
- Collaboration avec le pôle qualité dans le cadre de l’amélioration continue de nos
sessions de formation.
**Profil souhaité**:
- Vous avez de l'esxpérience dans le service client, ou sur le même type de fonction (bonus aux personnes avec une expérience de Student Success) ;
- Vous avez un bon relationnel et savez faire prendre de diplomatie en toute circonstance ;
- Vous avez des connaissances ou une expérience dans le placement d'élèves, voire dans le recrutement tech (talent acquisition specialist).
**Synthèse du poste**:
**Contrat**: CDD ;
**Dates de contrat** : du 20/01/25 au 30/06/2025 ;
**Salaire**: 36 000,00 € brut sur 12 mois ;
**Lieux**: 100% télétravail ;
***Process de recrutement**:
1. Entretien avec l'équipe recrutement (visio d'environ 30 min)
2. Entretien avec Cloé, notre Head of Student Success (visio d'environ 45 min)
3. Cas pratique (mise en situation) (visio d'environ 30min)
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