Senior Digital Customer Engagement Manager

il y a 4 semaines

Montpellier, France ISPROX Temps plein

**Isprox **is looking for **Digital Customer Engagement Manager **in order to assist our Client in their search for the best professionals. Our client is a multinational information technology consulting company with offices in more than 50 countries serving several industries and is looking for experienced professionals to further strengthen their team in Spain, this position is 100% remote.

**Role description**:
As **Digital Customer Engagement Manager **we are searching for the professional who wants to make a real impact for our client projects. In this position, you will focused on supporting sales to delivery handover and customer onboarding. Contributing to onboarding/transitioning customers to client. You will be in charge of orchestrating the overall service/project delivery according to planned scope, budget, and milestones.

**Duties & Responsibilities**:

- Supporting in de-escalations of critical customer situations.
- Supporting critical customer situations in conjunction with Major Incident Management (MIM), Client Office teams with Client Products Support, as applicable.
- Contributing to customer release and maintenance activities.
- Supporting customers on technical requirements throughout their lifecycle within the Client products.
- Executing and supporting problem management and continuous improvement.
- Contributing to the liaison with different client stakeholders, especially Virtual customer success partner involved in the accounts, to ensure customer success.
- Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
- Systematic and faster onboarding of associates: mandatory trainings documentation.
- Enabling continuous delta KTs on new topics and refresher sessions.

**Qualifications & Experience**:

- 4+ years of working experience with multi-national Software/IT organizations.
- 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
- 2+ years of SAP Basis S/4HANA knowledge
- Technical Skill Set required to perform dCEM tasks.
- Technical expertise in SAP Basis area with minimum of 4+ years of working experience.
- Good understanding & hands-on experience required in HANA database.
- Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
- Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
- Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

**Languages** required**: (_One of the following languages at C1 Level Fluency_ )
- German
- Italian
- Spanish
- French
- English: (B2: Independent Level User)

**The Offer.**
- You will be part of the fastest-growing large tech companies in the world is in full development, where your qualities and talents are valued and where you can make your mark in this key position.
- The opportunity to work in a virtual-first work environment, promoting a good work-life integration and real flexibility.
- A challenging and responsible position in an organization where technology is at the top of the current possibilities; offering a positive work environment that values employee recognition and respect.
- Our Client is focused in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
- Excellent working conditions including a salary in line with your professional experience. Salary indication according to your experience plus secondary benefits.
- A permanent contract based on a full time job with flexible working hours and other attractive ancillary benefits.

  • Senior Digital Customer Engagement Manager

    il y a 4 semaines

    Montpellier, France ISPROX Temps plein

    Isprox is looking for a **Senior Digital Customer Engagement Manager** in order to assist our Client in their search for the best professionals. Our client is a multinational information technology consulting company with offices in more than 50 countries serving several industries and is looking for experienced professionals to further strengthen their team...

  • Senior Project Manager

    il y a 1 mois

    Montpellier, France Thales Temps plein

    **QUI SOMMES-NOUS ?** Les entreprises et les gouvernements comptent sur Thales pour apporter de la confiance aux milliards d’interactions numériques qu’ils établissent avec les utilisateurs. L’Activité Mondiale Identité & Sécurité Numériques (DIS) fournit des technologies et services (des logiciels sécurisés en passant par la biométrie ou...

  • Customer Success Manager

    il y a 2 semaines

    Montpellier, France Adagio Temps plein

    **About Adagio** **Join Adagio: Where Innovation Meets Growth!** Welcome to Adagio, a vibrant AdTech startup born from the minds of repeat entrepreneurs in 2016. Our mission? Empowering publishers to maximize their online ad revenue through cutting-edge algorithms and a revolutionary bidding engine. **Our Story of Growth** Between 2020 and 2023, we...

  • Senior Digital Marketer

    il y a 1 mois

    Montpellier, France Yooz Temps plein

    Avec plus de 200 000 utilisateurs dans plus de 40 pays, nous recherchons des personnalités passionnées et engagées, pour continuer à améliorer la satisfaction de nos clients et renforcer notre position de leader sur le marché. Certifiée Great Place To Work, notre entreprise offre des conditions de travail agréables, tant au niveau des locaux (à...

  • Senior Director/vp Marketing

    il y a 7 jours

    Montpellier, France Sim&Cure Temps plein

    **About Sim&Cure** *** Founded in 2014, Sim&Cure is a French Healthcare digital/deep tech start-up focused on neurovascular treatments. Our mission is to disrupt the treatment of cerebral aneurysm by transforming a mainly emergency pathology (Hemorrhagic stroke) into a preventive approach. In this objective, we developed a proprietary software suite...

  • Senior Product Manager

    il y a 4 semaines

    Montpellier, France Sweep Temps plein

    **Sweep is hiring a **Senior Product Manager** **to help plan, build and turbocharge the Sweep Platform that helps companies reduce their emissions.**: Climate change is the defining issue of our time. By empowering companies with technology that helps manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all...

  • Senior Technician

    il y a 2 semaines

    Montpellier, France Altrad Temps plein

    Job descriptionSenior Technician – OperationsPermanent FTLocation – RenfrewGreat salary and benefits package, including a half day on Fridays! The Asset Management function within Altrad Babcock is a highly specialised engineering service and equipment provider supporting our customers to minimise cost, maximise return and mitigate risk through their...

  • Senior Proposals Manager

    il y a 3 jours

    Montpellier, France Altrad Temps plein

    Job descriptionAltrad Babcock are a market-leading provider deeply embedded and respected within the UK’s vibrant Nuclear, Net Zero , Asset Management, Process & Energy Markets, delivering crucial solutions to a wide range of complex high value Projects.As a business, we can offer opportunities across multiple markets, sectors and geographies, giving you...

  • Senior Export Sales Executive

    il y a 4 semaines

    Montpellier, France Sirius Marketing Communications SAS Temps plein

    Senior Export Sales Executive Nice to meet you! We’re Sirius Marketing Communications, a dynamic and innovative marketing agency that helps businesses working in food, dietary supplements, cosmetics, pharma, biopharma and animal nutrition achieve their marketing goals. We are looking for a Senior Sales Executive to join our team and help us grow our...

  • Customer Happiness Manager

    il y a 1 mois

    Montpellier, France Dimo Diagnostic Temps plein

    Dimo est une start-up positionnée sur un marché peu connu, celui du diagnostic immobilier. L'entreprise s'adresse à la fois aux professionnels de l'immobilier, mais aussi aux particuliers dans le cadre de leurs projets de réalisation de diagnostics immobiliers pour la vente ou location de leur bien immobilier. Positionnée en tant que disrupteur sur un...

  • Senior Director/VP Marketing

    il y a 1 semaine

    Montpellier, France Sim&Cure Temps plein

    About Sim&Cure Founded in 2014, Sim&Cure is a French Healthcare digital/deep tech start-up focused on neurovascular treatments.Our mission is to disrupt the treatment of cerebral aneurysm by transforming a mainly emergency pathology (Hemorrhagic stroke) into a preventive approach.In this objective, we developed a proprietary software suite combining AI and...

  • Marketing & Customer Relationship Manager (H/F)

    il y a 4 semaines

    Montpellier, France FRAYSSINET JOAILLIER Temps plein

    La Maison Frayssinet Joaillier, créée en 1984, détaillant officiel de la marque Rolex et des plus Grandes Maisons Joaillières et Horlogères de luxe, vous propose de nous rejoindre sur le poste de Marketing & Customer Relationship Manager (H/F). Intégré(e) au sein des boutiques Frayssinet Joaillier, vous avez pour mission d’animer et de développer...

  • Customer Account Manager

    il y a 1 mois

    Montpellier, France iziwork Temps plein

    Iziwork, l’agence digitale d’intérim #1 en France, recherche un Customer Account Manager (h/f) à Montpellier. Postulez en quelques secondes, et bénéficiez du suivi personnalisé de votre agence au quotidien. Notre client est une plateforme en ligne qui propose des services juridiques en France. Fondée en 2013, l'entreprise vise à simplifier...

  • Training & Engagement Manager (F/M/X)

    il y a 1 semaine

    Montpellier, France Mars Temps plein

    JOB DESCRIPTION Job Description: Contract: Permanent/CDI Segment: Royal Canin Location: Aimargues, 30 minutes from Montpellier This role will join the growing Change Experience Team at Royal Canin, who have a vision to unleash experiences that matter. Our Change Experience Team combines the worlds of traditional change management and innovative...

  • Training & Engagement Manager (F/M/X)

    il y a 1 semaine

    Montpellier, France Mars Temps plein

    Job Description:Contract: Permanent/CDISegment: Royal CaninLocation: Aimargues, 30 minutes from MontpellierThis role will join the growing Change Experience Team at Royal Canin, who have a vision to unleash experiences that matter. Our Change Experience Team combines the worlds of traditional change management and innovative user experiences in a more...

  • Customer Care Travel Manager

    il y a 1 mois

    Montpellier, France Swile Temps plein

    **Qui sommes-nous ?** - Let’s Swile for a fulfilling work environment **Swile** est la première super-app des employés qui offre une expérience unifiée, personnalisée et moderne qui renforce l’engagement au travail ! - Mais c’est aussi une smart-card qui regroupe tous vos avantages : des titres-resto réinventés, des titres-cadeaux pour gâter...

  • Customer Success

    il y a 1 mois

    Montpellier, France CN Amirault Temps plein

    Spécialisée en recrutements IT / Tech depuis plus de 10 ans, **CN Amirault** est à vos côtés pour trouver l'opportunité répondant à vos talents et à vos attentes. Construisons votre projet ensemble, en toute confidentialité ! Nous sommes heureux d'accompagner notre partenaire - **Editeur d'une solution éthique** - à recruter un **Customer...

  • Alternance Customer Success Manager

    il y a 1 mois

    Montpellier, France ARGO SAS Temps plein

    **ARGO - Documents Augmentés** ARGO a développé une plateforme qui permet d’augmenter les documents qu‘ils soient diffusés sous une forme imprimée ou digitale. Dans le monde réel, la version imprimée est connectée avec la Réalité Augmentée (PLAY), dans le monde digital nous ajoutons une couche d’interactions et de services sur le document...

  • Deviens Customer Success Manager

    il y a 1 mois

    Montpellier, France Kare School Temps plein

    Tu souhaites devenir le prochain **Customer Success Manager** d'une des meilleures start ups? Nous te formons pendant 4 semaines et nous t'accompagnons dans ton recrutement avec un focus fit et rémunération ! 90% des participants ont rejoint une entreprise un mois après la fin de la formation avec une rémunération supérieure à 30K € bruts...

  • Alternance - Assistant Marketing Digital H/F

    il y a 5 jours

    Montpellier, France DIGITAL COLLEGE Temps plein

    A propos de l'entreprise :ecole de digitalA propos du poste :Titre du poste: Assistant(e) marketing digital en alternanceLe campus numérique de Digital Collège recherche un(e)alternant(e) pour un poste d'assistant marketing digital pour uneentreprise partenaire en contrat d'apprentissage pour l'annéescolaire 2024-2025. Vos missions, si vous les acceptez,...