Customer Success Manager

il y a 5 jours


Paris e, France REFEA Temps plein

Pour un spécialiste connu et reconnu dans le conseil et la transformation digitale de la chaîne documentaire en entreprise, nous recherchons pour accompagner sa croissance un **COSTUMER SUCCESS MANAGER (F/H).**

Rattaché au Directeur Commercial, vous êtes en charge d’animer la meilleure relation commerciale et humaine avec les clients tout au long du contrat.
- Vos Principales Missions_
- Etre l’interlocuteur privilégié des clients pour tous les sujets
- Accompagner les clients dans la prise en mains des nouvelles solutions
- Former et informer les clients à distance
- Auditer la satisfaction des clients par des enquêtes
- Analyser les points d’amélioration et suggérer des axes d’amélioration
- Veiller au bon fonctionnement des solutions en phase avec les attentes des clients
- Conseiller, apporter de la valeur ajoutée et fidéliser les clients
- Identifier de nouvelles opportunités de business et les concrétiser
- Ecouter les feedbacks et être force de proposition pour améliorer la satisfaction des clients
- Assurer l’administratif des contrats
- Mettre à jour le CRM
- Représenter et promouvoir les valeurs et l’image de l’entreprise

Passionné par la relation clients, vous bénéficiez d’au moins une expérience probante dans la gestion de la relation clients dans les univers du service, et/ou des solutions numériques, et/ou GED et/ou de logiciels.

Pour réussir ensemble ce challenge, nous vous accueillons et vous accompagnons pour vous permettre de vous épanouir professionnellement et financièrement.

Si vous souhaitez rejoindre une équipe énergique, ambitieuse, et qui sait récompenser et reconnaître ses collaborateurs, nous vous remercions de nous adresser dès maintenant votre CV.

Type d'emploi : Temps plein, CDI

Avantages:

- Épargne salariale
- Participation au Transport
- Titre-restaurant

Programmation:

- Du Lundi au Vendredi
- Repos le week-end
- Travail en journée

Types de primes et de gratifications:

- Primes
- Prime trimestrielle

Expérience:

- Management: 1 an (Optionnel)

Langue:

- Anglais (Optionnel)

Lieu du poste : Un seul lieu de travail


  • Customer Success Manager

    il y a 2 jours


    Paris 8e, France Livestorm Temps plein

    **Team description**: Livestorm’s CSM Team is a group of dynamic and client driven professionals who play a key role in the onboarding and retention of Livestorm’s Enterprise accounts. As we continue to establish ourselves as a market leader in the video communication market and building long term partnerships with our clients, we are looking to expand...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...


  • Paris, France Go1 Europe Temps plein

    **The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...

  • Customer Success Manager

    Il y a 7 mois


    Paris 8e, France DO YOU DREAM UP Temps plein

    **Aperçu**: Nous recherchons un Lead Customer Success Manager (H/F) pour rejoindre notre équipe dynamique et contribuer à la satisfaction de nos clients. **Responsabilités**: - Gérer une équipe de Customer Success Managers pour garantir un service client exceptionnel - Développer des stratégies pour fidéliser et développer la base de clients...

  • Customer Success Manager

    Il y a 2 mois


    Paris, France Shipup Temps plein

    At **Shipup**, our mission is **to create a seamless, proactive, and branded post-purchase experience for online retailers**. If you’ve ever shopped online, you’ve probably already had your patience tested by an order that never seems to come. **For online retailers, a bad post-purchase experience is a costly nightmare**: it hurts customer satisfaction,...

  • Customer Success Manager

    il y a 6 jours


    Paris 16e, France Ping Identity Temps plein

    At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France Dataiku Temps plein

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    il y a 5 jours


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    il y a 2 jours


    Paris 10e, France Shipup Temps plein

    Shipup is a 50+ people company that envisions a world where **brands keep their promises along the entire customer journey.** That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs **Our company culture & values**: -...

  • Customer Success Manager

    Il y a 7 mois


    Paris 8e, France DO YOU DREAM UP Temps plein

    **Customer Success Manager (H/F)** Dydu est le leader en France des plateformes d’IA conversationnelle depuis plus de 13 ans. Grâce à nos solutions, nous aidons nos clients (CAC 40, PME, Collectivités...) à créer, déployer et administrer des bots très rapidement et simplement.Les cas d’utilisation sont nombreux et variés, du suivi de...

  • Customer Success Manager

    il y a 4 jours


    Paris, France MANGOPAY Temps plein

    Company Description MANGOPAY’s mission is to shape the future of exchanges! We empower all marketplaces and platforms by providing them with powerful and flexible payment and regulatory solutions. Since 2013, we have accelerated the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms like Vinted, Rakuten, Chrono24, La...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France Okta Temps plein

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Customer Success Manager

    il y a 6 jours


    Paris, France Rise Up Temps plein

    Company Description Empower your organization with blended learning. Rise Up is a SaaS platform that offers a technological and service-based response to the challenges of professional training. As a partner, Rise Up enables its customers to decompartmentalize training and unleash its full potential through expertise and data oriented technology. Rise Up...

  • Customer Success Manager

    il y a 2 jours


    Paris, France Rise Up Temps plein

    Company Description Empower your organization with blended learning. Rise Up is a SaaS platform that offers a technological and service-based response to the challenges of professional training. As a partner, Rise Up enables its customers to decompartmentalize training and unleash its full potential through expertise and data oriented technology. Rise Up...

  • Customer Success Manager

    Il y a 7 mois


    Paris 8e, France DO YOU DREAM UP Temps plein

    **Customer Success Manager (H/F)** Dydu est le leader en France des plateformes d’IA conversationnelle depuis plus de 13 ans. Grâce à nos solutions, nous aidons nos clients (CAC 40, PME, Collectivités...) à créer, déployer et administrer des bots très rapidement et simplement.Les cas d’utilisation sont nombreux et variés, du suivi de...

  • Customer Success Manager

    il y a 5 jours


    Paris, France Zscaler Temps plein

    Company Description With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs,...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France LanguageWire Temps plein

    Do you have experience with Customer Success? Even better, do you know the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on! **The role you’ll play**: We are looking for a French and English-speaking Customer Success Manager to join our Customer Success team in the Paris...

  • Customer Success Manager

    il y a 5 jours


    Paris 8e, France SOCIANOVA Temps plein

    Afin de soutenir notre développement rapide en France et à l’international, nous recrutons un.e Customer Success Manager pour accompagner et suivre un portefeuille de nouveaux clients. Sous la responsabilité directe du DGA Innovation & Customer Success. Celui-ci sera ton interlocuteur interne principal au quotidien. **Missions** - Suivre nos clients...