Customer Service Specialist
Il y a 6 mois
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
026373 Customer Service Specialist (Open)
**Job Description**:
Greif, Inc. (NYSE: GEF, GEF.B) is a global leader in industrial packaging products and services and is pursuing its vision to become the world’s best performing customer service company. The company produces steel, plastic and fibre drums, intermediate bulk containers, reconditioned containers, containerboard, uncoated recycled paperboard, coated recycled paperboard, tubes and cores and a diverse mix of specialty products. The company also manufactures packaging accessories and provides filling, packaging and other services for a wide range of industries. The company is strategically positioned with over 220 operating locations in 37 countries to serve global as well as regional customers.
At Greif your work has purpose, your colleagues care about your well-being, and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world. We are packaging something special together: our customers’ success and yours.
Key Responsibilities
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
- Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
- Collects and enters orders for new or additional products or services.
- Supports inside and outside sales.
- Updates and maintains files, including data entry.
- Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
- Trains new Customer Service Coordinators.
- Performs other duties as assigned.
Education and Experience
- Typically possesses a high school diploma and 4-5 years of experience.
Knowledge and Skills
- Exceptional skills in verbal and written communications.
- In-depth knowledge of product.
- Proficient computer skills with the ability to learn new software.
- Solid knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
- Excellent organization and data entry skills.
- Good attention to detail.
- Self starter that can work with mínimal supervision.
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EEO Statement:
- We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. _
- EOE/Minority/Female/Disabled/Veteran._
- For more information read Greif’s Equal Opportunity Policy._
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