Account Manager

Join to apply for the Account Manager 🇫🇷 role at Alan Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We are building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care – private, public, and direct to consumer – we create the most member‑centric healthcare experience. Through deep engagement, we empower everyone to overcome day‑to‑day health obstacles and live healthier lives. We partner with 35K+ companies of all sizes, serving more than 950+ members, and have reached 680M+ in ARR. Our team of 700+ people operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦. How we do it People joining Alan are often surprised and delighted by our innovative working method. Our cultural values guide our approach: What drives us – we’re obsessed with helping our members live healthier. Mission is the boss: long‑term thinking, seeking our mission success above all else. Member & customer‑led: obsessively focused on solving members & customers problems and creating the most delightful experiences. Champions of excellence: extremely high standards and talent density. Distributed ownership: accountable enlightened despots, everyone owns their decisions and results. Radically transparent: all information is accessible and written‑first, so everyone can make the best decisions asynchronously. How we grow together: we help each other improve through honest feedback and bold thinking. Optimistic alchemy: optimists who collaborate with genuine care and support teammates. Empathetic challengers: direct, caring feedback combined with praises to help each other grow professionally. Bold & creative contrarians: think differently to achieve greatness, try new approaches. How we move fast: we fight complexity and focus on what matters most. Disciplined in execution: taking decisive actions with focus that compounds success over time. Fight for simplicity: only high‑impact processes, smart frugality. Account Management Vertical Our Account Management Vertical’s purpose is to make our customers stay and grow with Alan. Created in 2020, we now have a Key Account Manager team of 18. We are expanding the vertical to serve our growing pipeline, especially with our medium‑touch segment. Being an Account Manager at Alan means joining a team of talented, committed and passionate experts with different backgrounds. We move fast, with ownership, and are proud to tackle big problems. Is it you we’re looking for? As an Account Manager, you will: Handle a portfolio of accounts and flagship companies. Build and maintain strong customer relationships with key stakeholders and display a customer‑centric approach to identify the main needs and allow our clients to achieve their goals through Alan. Proactively identify potential signals of dissatisfaction and implement solutions to address them. Promote Alan health partner positioning to generate massive adoption by employees and admins. Analyze and present consumption reports to customers through business reviews. Identify and execute out‑of‑the‑box initiatives to engage our existing customers. Be in charge of cross‑selling/upselling our portfolio to answer customer needs and pain points. Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability. Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams. You would be a great fit at Alan if most of this sounds like you: You have at least 3 years of experience in a customer‑facing role, and you have already experienced interactions with C‑Levels and/or HRD. You have full working proficiency in French and at least advanced level in English. You are experienced in dealing with mid‑market segment companies up to 200 employees and a portfolio of around 50‑100 accounts. You have the tact and empathy that make you a great negotiator. You are an expert in creating long‑term relationships based on trust and transparency and you have great active listening skills. You love to solve problems in order to delight our members. You have a growth mindset: you are able to adapt to new trends and to develop an in‑depth understanding of the health insurance market. You are based in Paris, Bordeaux, Lyon, Marseille or Annecy (these are where most of the team is). It is nice to have previous experience in Insurance or any industry linked to benefits (but definitely not a must‑have). For this opportunity, we are aiming to hire within the B0‑C0 level range. Perks & Benefits At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high‑quality time with co‑workers. Fair rewards – generous equity packages complement your base salary. Flexible office – amazing office space at our HQ or sponsored co‑working hubs, we want you to live where you’re the happiest. All the tools you need – top‑of‑the‑range equipment: MacBook Pro, keyboard, laptop stand, monitor, and noise‑canceling headphones. Flexible vacation policy and flexible working hours – organize your time as you wish. Delightful healthcare insurance – extremely comprehensive health insurance 100% for you and your children, 90‑100% for partners depending on your country (permanent contracts only). Transport – country‑specific commuter benefits. Learning & training opportunities – a highly flexible training policy free books and budget to attend and speak at conferences if the opportunity arises. Personal growth through coaching – every Alaner is paired with a dedicated coach from day one. Parental leave – extended parental leave for all new parents. Important note: we hire people, not roles. If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Everyone, no matter how under‑represented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We’ll be thrilled to receive your application Check out our About Alan, Career pages, as well as our Medium blog and Glassdoor page for more info. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Insurance #J-18808-Ljbffr