AI Change Manager

🧰 Who We Are Wakam is a B2B2C digital insurer building white‑label and embedded insurance solutions for 80+ partners across Europe. Active in 32 countries, we power innovative insurance experiences through APIs, data, and automation. We’re also a mission‑driven company, committed to “enabling transparent and impactful insurance.” AI is a core strategic lever in that mission — not a side project. 🎯 Your Mission At Wakam, AI is a strategic lever for scalability and operational excellence. We are looking for an AI Change Manager to orchestrate this shift across the entire organization. Reporting hierarchically to HR and functionally to the CTO, you hold a pivotal “double‑agent” position. You are responsible for the Macro Vision (how AI reshapes our jobs, skills, and processes end‑to‑end) while maintaining a Hands‑on capability (deploying tools, prototyping, and driving daily adoption). You are the architect of the “Augmented Wakamee” ensuring our workforce evolves in sync with the technology built and provided by our AI Engineering team. 📋 Key Responsibilities 1. Strategic Vision & Workforce Transformation (Macro View) Skills Mapping & Gap Analysis: Map the current skills landscape and identify the “AI Gap.” Predict which roles will evolve, which new skills are required, and build the transformation plan to bridge the divide. Process Re‑engineering (End‑to‑End): Rethink entire value chains (e.g., from Policy binding to Claims management). Identify high‑value / low‑efficiency processes ripe for deep AI transformation. Transformation Roadmap: Co‑construct the global AI Roadmap. Prioritize initiatives based on strategic impact (ROI, scalability) and align the HR agenda (training, hiring) with the Tech delivery schedule. 2. Operational Activation & “Maker” Capability (Hands‑on View) Prototyping & Configuration: Autonomous in configuring AI agents (e.g., on Dust) to test hypotheses. Validate feasibility before entering the engineering backlog. Deployment & Adoption: Lead rollout of new tools. Organize the “last mile” delivery, ensuring teams not only have access to the tools but actually use them to change daily work. Feedback Loop: Interface between business and tech. Translate user feedback into actionable insights for AI Engineers (model limitations vs. UX issues). 3. Culture & Empowerment AI Acculturation: Demystify AI for the entire company. Design learning paths that move employees from “Curious” to “Power Users.” Change Methodology: Implement a structured framework to measure transformation health (usage KPIs, skills acquisition rates, process efficiency gains). 🤖 Your Profile We are looking for a System Thinker with a Maker mindset. You need to be able to present a strategic plan to the ComEx in the morning and debug a prompt with an Underwriter in the afternoon. Experience 5–8 years of experience combining Strategic Consulting / Organization Design with Product or Project implementation. Proven experience in mapping business processes and redesigning workflows. Hard Skills Strategic Planning: Ability to audit an organization, map skills, and design long‑term transformation plans. AI & Tech Literacy (Must Have): Understand how GenAI works under the hood (LLMs, RAG, Agents). Comfortable manipulating tools, configuring environments, and diving into product logic. Analytical Mindset: Quantify qualitative. Build business case and measure ROI. Soft Skills Diplomat & Driver: Navigate between HR constraints, Tech realities, and Business pressure. Pedagogue: Explain the “Big Picture” to align teams and the “Small Details” to unblock users. Autonomy: Don’t wait for permission to fix problems or propose new directions. 🚀 Why this role is unique? Strategic & Operational: Draw the map and drive the car. High Visibility: Report to C‑PO & CTO, central decision‑making engine. Future‑Proof: Define playbook for AI era. 📋 Hiring Process HR Interview (30 min) with Talent Acquisition Partner Technical Interview (1 h 30 min) with CTO & VP People HR BP Interview (45 min) with People Lead Partner Executive Interview (30 min) with CEO FR & CEO UK Timeline: 3 weeks total EEO Statement At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter. #J-18808-Ljbffr