Low Touch Customer Success Manager
il y a 7 jours
Join to apply for the Low Touch Customer Success Manager role at Modjo At Modjo, we empower companies to unlock their full commercial potential through our AI-powered Revenue Intelligence platform. Our mission: turning every customer interaction into a growth opportunity. About the Role We are looking for a Low Touch Customer Success Manager to join our team. Your mission will be to ensure success and loyalty of our large portfolio of B2B clients. Your key missions Large-scale Client Portfolio Onboarding & Management: You will onboard and manage a large number of B2B clients using communication and tools for follow-up (emails, webinars, interactive guides, communication campaigns, automation) Analysis and Proactivity: You will analyze user data from our platform to identify upsell opportunities or at-risk customers. You will propose precise action plans to encourage deeper adoption of Modjo and solve issues Customer Journey Optimization: You will work on the continuous improvement of the customer experience, from onboarding to renewal. This includes creating resources (video tutorials, webinars, process optimization, and automations) that help customers get the most out of Modjo on their own Retention & Growth: Spot upsell opportunities, lead contract renewals, and maximize portfolio value Strategic Collaboration: You will work in close collaboration with the Sales, Product, and Marketing teams to relay customer feedback and improve our offering Support and Escalation: Although the model is "One to many", you will ensure good communication with the Support team for complex technical questions AI Expertise: Position yourself as an AI ambassador, helping clients fully harness the power of Modjo’s intelligent solutions What we're looking for At least 2+ years of professional experience in Customer Success or Account Management within a B2B SaaS company, managing a large portfolio of 200+ client accounts Key Aptitudes Autonomy and Organization: You know how to manage a large volume of clients, structure and prioritize your actions effectively You are comfortable facilitating client webinars Analytical Skills: You are able to turn usage data into concrete actions Communication: You know how to write clear, engaging, and relevant messages Proactivity: You are solution-oriented and constantly looking to improve processes Full professional proficiency in English and native in French Technical Skills: Experience in SaaS, CRM tools, or Customer Success platforms, with a proven track record of exceeding targets Play a key role in driving adoption of cutting-edge AI technology that’s redefining customer success. Work with a passionate, ambitious, and impact-driven team. Be part of a fast-scaling company where your ideas and results truly matter. 👉 If you want to combine customer strategy, growth, and AI innovation, Modjo is where your career can take off. Hiring process HR Interview (30’) - Talent Acquisition Manager Manager Interview (45’) - Head of AM Case study (1h25) - Head of AM & VP Sales Culture Fit Interview + Team Fit - Modjo team members #J-18808-Ljbffr
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Customer Success Manager
il y a 7 jours
Paris, France Tomorro Temps pleinJoin to apply for the Customer Success Manager - Low touch role at Tomorro Ta mission Tu intégreras l’équipe Customer Success Management de Tomorro. Tu auras pour objectif d'accompagner un portefeuille de clients Mid Market dans l’utilisation et l'adoption de Tomorro, afin de garantir leur satisfaction et le développement de l'usage et leur...
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Low Touch Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Modjo Temps pleinOur Mission The system is broken. Sales should be an art of relationship building and strategy, but it has become a bureaucratic science. Exceptional talents have been turned into accountants, drowning in administration, CRM, and reporting. At Modjo, we exist to break these chains and transform the B2B sales profession. If you want to build the product that...
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CUSTOMER SUCCESS MANAGER
il y a 7 jours
Paris, France STATION F Temps pleinCompany Overview Depuis 30 ans, les contrats n'ont pas changé. Leur contenu est simplement passé d'une feuille de papier à un écran d'ordinateur et les entreprises ont dû s'adapter, en utilisant des outils de tous les jours, faute d'équipements adaptés. Parce qu'ils sont au cœur du business et des relations commerciales, Tomorro réinvente la...
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Customer Success Manager
il y a 2 semaines
Paris, France PlayPlay Temps pleinPlayPlay est la plateforme de **création vidéo** dédiée aux équipes marketing et communication pour transformer leurs messages en vidéos engageantes. Depuis 2017, PlayPlay connaît une croissance exponentielle: - 2500 clients (dont les deux tiers du CAC40) ; - 230+ employés à Paris, New York et Berlin ; - 65 M$ levés (séries A et B) ; - Membre de...
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Customer Success Manager
il y a 2 semaines
Paris, France Pigment Temps plein**Join Pigment: The AI Platform Redefining Business Planning** Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real...
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Customer Success Manager High Touch
il y a 5 jours
Paris, Île-de-France Combo Temps pleinRejoins l'équipe Customer Success et deviens la voix de nos clients Chez Combo, notre mission est simple : rendre la vie des managers et équipes RH plus fluide. Et pour ça, on a besoin de toi Ton rôle ? Fidéliser ton portefeuille clients, veiller à leur satisfaction à chaque étape de leur cycle de vie et contribuer activement à renforcer notre...
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Customer Success Manager High Touch
il y a 5 jours
Paris, Île-de-France Combo Temps pleinRejoins l'équipe Customer Success et deviens la voix de nos clients Chez Combo, notre mission est simple : rendre la vie des managers et équipes RH plus fluide. Et pour ça, on a besoin de toi Ton rôle ?Fidéliser ton portefeuille clients, veiller à leur satisfaction à chaque étape de leur cycle de vie et contribuer activement à renforcer notre...
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Customer Success Manager
il y a 1 semaine
Rue Notre-Dame-des-Victoires, Paris, France Tomorro Temps pleinTa missionTu intégreras l'équipe Customer Success Management de Tomorro.Tu auras pour objectif d'accompagner un portefeuille de clients Mid Market dans l'utilisation et l'adoption de Tomorro, afin de garantir leur satisfaction et le développement de l'usage et leur renouvellement.Tes responsabilités1. Gestion du portefeuille clientGérer un portefeuille...
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Customer Success Manager
il y a 2 jours
Paris, France Genesys Temps pleinlocations - Paris, France - time type - Full time - posted on - Posted Today - job requisition id - JR106335 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Customer Success Manager
il y a 4 jours
Paris, France ELCA Temps pleinCritères de l'offre Description du poste Build and foster relationships with customers at senior level to identify business opportunities and resolve issues Share success stories to build the SecuTix brand awareness with support of the marketing and communications teams, and spread internally to learn about best practices Leverage on different SecuTix...
