Head of Consumer Insights

il y a 5 jours


Paris, Île-de-France Deezer Temps plein

About the Role

We are seeking a talented market researcher with leadership and management potential to champion the customer voice at Deezer. As a key member of our team, you will be responsible for translating customer data into actionable insights and recommendations that inform business prioritization, product roadmap, go-to-market strategies, and acquisition/sales strategy.

Key Responsibilities

  • Develop and implement a comprehensive customer insights strategy that drives business growth and informs product development.
  • Lead the creation and execution of a comprehensive roadmap to centralize and leverage customer insights across the organization.
  • Build and mentor a team dedicated to extracting, analyzing, and communicating customer insights.
  • Foster collaboration with key departments, including Product, Marketing, Sales, and Strategy, to ensure insights inform decision-making and strategy.
  • Implement and optimize tools and processes for efficient customer insights gathering, analysis, and distribution.
  • Champion a customer-centric culture, influencing product development and marketing strategies, and develop and deliver customer insights training programs.

Requirements

  • 10+ years of experience in consumer research or analytics, with a proven track record in leading and building a team in an international context.
  • Demonstrated ability to develop and implement a comprehensive customer insights strategy within a large-scale organization.
  • Exceptional analytical skills, with experience in statistical methods, data analysis tools, and potentially data visualization tools.
  • Strong project management capabilities, able to lead and prioritize multiple initiatives simultaneously, manage budgets, and ensure project deliverables are met.
  • Excellent communication and collaboration skills, with the ability to influence stakeholders across departments and levels, present complex data insights compellingly, and build strong relationships with internal and external partners.
  • Strategic thinking and business acumen, able to translate customer insights into actionable business strategies aligned with overall company goals.
  • Fluent in English and French, Portuguese optional.

About Us

At Deezer, we believe that every voice matters. We strive to build an inclusive culture and foster a diverse environment. We continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings, and workshops. We offer a range of benefits, including a Deezer premium family account, access to gym classes, and meal vouchers.


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