Client Engagement Manager
il y a 3 semaines
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Client Engagement ManagerLocation:
Paris, 75, FR
PubMatic (Nasdaq: PUBM) is an independent technology firm dedicated to maximizing customer value by transforming the digital advertising supply chain for the future.
Our sell-side platform empowers premier digital content creators across the open internet to manage access to their inventory and enhance monetization, enabling marketers to achieve return on investment and connect with target audiences across various ad formats and devices.
Since our inception in 2006, our infrastructure-driven strategy has facilitated the efficient processing and utilization of data in real-time. By providing scalable and adaptable programmatic innovations, we enhance outcomes for our clients while advocating for a vibrant and transparent digital advertising ecosystem.
As a member of the Customer Success team, our focus is on customer retention and engagement. Our core value, "We prioritize the customer," reflects our daily operations. Leveraging our technology, we aim to assist Publishers in realizing the full potential of their digital assets. Our team is diverse, ranging from highly analytical and process-oriented individuals to those who bring joy and fun to the workplace. What unites us is our shared understanding of the importance of client satisfaction. Each of us contributes value in unique ways, yet we all work towards a common objective. While our technology is exceptional, it is our people who create the remarkable work environment we cherish.
The Role
As a Client Engagement Manager, you will play a pivotal role in onboarding Premium Publishers. You will have revenue targets and will be responsible for ensuring that PubMatic surpasses Publisher expectations while safeguarding their brand. Through proactive engagement and a consultative approach, you will deliver value to your accounts, acting as a strategic advisor and programmatic expert.
Key Responsibilities
- Collaborating with cross-functional teams for maximum impact and swift resolutions
- Optimizing and analyzing performance to deliver value to the accounts
- Traveling to client locations for regular strategic business review meetings
- Maintaining daily communication with our premium publishers
- Managing and nurturing trusting partnerships throughout the client lifecycle
- Tracking and analyzing performance, utilizing original thought and analysis to identify opportunities and resolve escalations
- Acting as a tactical contact for premium Publisher Clients to deliver value through recommendations and serve as a liaison for brand control and escalation management
Key Skills Required
- Relevant experience in a client-facing role within the advertising sector
- In-depth understanding of digital advertising and programmatic trading
- Strong analytical and reporting capabilities
- Flexible, startup mindset
- Ability to handle pressure and setbacks
- Team-oriented approach
- Effective communication and presentation skills
- Good understanding of technical solutions is a plus
- Native French speaker
Additional Information
Return to Office : PubMatic employees globally have returned to our offices via a hybrid work schedule (3 days in-office and 2 days remote) designed to enhance collaboration, innovation, and productivity among teams and across functions.
Benefits : Our benefits package includes top-tier offerings such as paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, wellness programs, and reimbursement for mobile expenses, along with fully stocked pantries.
Diversity and Inclusion : PubMatic is proud to be an equal opportunity employer; we not only value diversity but actively promote and celebrate it. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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