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Customer Service Specialist at SNCF Voyageurs
Il y a 3 mois
Job Title: Customer Service Specialist
Company: SNCF Voyageurs
SNCF Voyageurs stands as a prominent entity in the transportation sector, committed to delivering eco-friendly mobility solutions to its clientele. We invite you to join our team as a Customer Service Specialist at the Colmar station, where your role will be pivotal in enhancing customer satisfaction and fostering loyalty.
Key Responsibilities:
- Deliver tailored support to customers to fulfill their travel requirements
- Execute sales transactions utilizing SNCF's digital systems
- Manage cash transactions with care and precision
- Assist customers and implement suitable commercial strategies during service disruptions
Work Schedule:
- Shifts covering 2X8, including weekends and public holidays
Training Program:
Engage in a comprehensive 3-week paid training at an SNCF facility, focusing on fare structures and sales protocols to ensure exemplary customer service.
Candidate Profile:
A high school diploma or an associate degree in a customer service-related field is required, along with experience in sales and customer relations. Proficiency in digital tools and customer service practices is essential.
Essential Skills and Attributes:
- Expertise in customer engagement and sales methodologies
- Support and assistance for customers
- Management of post-sale interactions
- Meticulous attention to detail and organizational skills
- Compliance with procedures and a proactive mindset
- Energetic and adept at problem-solving
Compensation and Perks:
- Annual salary is negotiable based on experience
- Employee benefits include discounted train travel, paid leave, housing support, childcare allowances, and additional perks
