Customer Service Representative

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary:

A key member of our front desk team, the Telephone Operator will provide exceptional customer service to our guests. This role requires excellent communication skills, a warm demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  1. Process all incoming and outgoing calls accurately and efficiently.
  2. Assist guests with international calls and directory queries, addressing them by name whenever possible.
  3. Handle guest requests promptly, reporting complaints and irregularities to the Telephone Supervisor.
  4. Maintain complete knowledge of all food & beverage services, outlets, and hotel services/features.
  5. Be aware of local telephone listings and frequently dialed numbers.
  6. Receive and post all guest correspondence and items when required.
  7. Perform other reasonable duties assigned by the Management of the Hotel.

Requirements:

  1. Minimum College education.
  2. Minimum 1 year of relevant experience.
  3. Excellent reading, writing, and oral proficiency in English language. Fluently Vietnamese.
  4. Good communication and customer contact skills.
  5. Service-oriented with an eye for details.
  6. Ability to work effectively and contribute in a team.

Benefits:

  • 100% social insurance payment based on salary from the first day of work.
  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Develop your talent through learning programs by Academy Accor.
  • Opportunity to grow within your property and across the world.
  • Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.


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