Customer Service Representative

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Description

As a valued member of the Accor team, the Hostess plays a pivotal role in ensuring the smooth operation of our hotel's front desk. This position requires exceptional communication skills, a warm and welcoming demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  1. Answer telephone calls in a timely and professional manner, using correct salutations and telephone etiquette.
  2. Take and confirm restaurant reservations and cancellations, adhering to departmental standards.
  3. Communicate reservation and cancellation changes to management in a timely and efficient manner.
  4. Monitor the preparation of assignments and ensure compliance with departmental standards.
  5. Maintain a clean and organized hostess stand, ensuring that all menus and check folders are available and in sufficient quantity.
  6. Review reservation books, pre-assign designated tables, and follow up on special requests.
  7. Greet guests at the entrance of the restaurant and seat them accordingly.
  8. Present the open menu to guests and ensure their satisfaction with their table.
  9. Maintain positive guest relations at all times, providing exceptional customer service and resolving any issues that may arise.
  10. Be knowledgeable about hotel services and activities, responding to guest inquiries accurately and efficiently.

Requirements:

  • Excellent communication and organizational skills.
  • Fluency in English, with the ability to communicate effectively in a fast-paced environment.
  • Minimum 1 to 2 years of experience in Food and Beverage/Restaurant operations, preferably in a similar quality hotel.
  • A friendly, outgoing personality, with the ability to work independently and as part of a team.


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