Customer Service Representative
il y a 3 semaines
As a valued member of the Accor team, the Hostess plays a pivotal role in ensuring the smooth operation of our hotel's front desk. This position requires exceptional communication skills, a warm and welcoming demeanor, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Answer telephone calls in a timely and professional manner, using correct salutations and telephone etiquette.
- Take and confirm restaurant reservations and cancellations, adhering to departmental standards.
- Communicate reservation and cancellation changes to management in a timely and efficient manner.
- Monitor the preparation of assignments and ensure compliance with departmental standards.
- Maintain a clean and organized hostess stand, ensuring that all menus and check folders are available and in sufficient quantity.
- Review reservation books, pre-assign designated tables, and follow up on special requests.
- Greet guests at the entrance of the restaurant and seat them accordingly.
- Present the open menu to guests and ensure their satisfaction with their table.
- Maintain positive guest relations at all times, providing exceptional customer service and resolving any issues that may arise.
- Be knowledgeable about hotel services and activities, responding to guest inquiries accurately and efficiently.
Requirements:
- Excellent communication and organizational skills.
- Fluency in English, with the ability to communicate effectively in a fast-paced environment.
- Minimum 1 to 2 years of experience in Food and Beverage/Restaurant operations, preferably in a similar quality hotel.
- A friendly, outgoing personality, with the ability to work independently and as part of a team.
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