Customer Service Representative
il y a 2 semaines
MGalaxy Hotels is seeking a skilled Telephone Operator to join our team at MGallery Nairobi Gigiri.
This role is an excellent opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our guests.
KEY RESPONSIBILITIES- Manage incoming calls in a professional and friendly manner, ensuring a smooth and efficient service delivery.
- Maintain effective communication with all related departments to guarantee seamless operations.
- Handle guest queries in a polite and courteous manner, exceeding expectations and providing a memorable experience.
- Stay up-to-date with hotel services and local knowledge to provide accurate information to guests.
- Utilize the Opera guest profile system to maintain awareness of guest profiles.
- Manage guest wake-up calls, ensuring timely delivery and adhering to established standards.
- Operate the switchboard efficiently, facilitating fast and accurate call transfers.
- Take messages for guests and management, adhering to required standards.REQUIREMENTS
- Minimum 1-2 years of experience in a similar role in a hotel.
- Fluency in English, both written and verbal communication skills.
- Additional language skills are an advantage.
- Energy, enthusiasm, and attention to detail are essential.
This role requires the ability to work in a multi-cultural environment and be eligible to live and work in Kenya.
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