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Customer Service Representative
il y a 4 semaines
At MGallery Hotel Collection, we are seeking a skilled Customer Service Representative to join our team in Nairobi. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.
Key Responsibilities:
- Receive and respond to guest calls in a professional and friendly manner.
- Maintain effective communication with all related departments to ensure smooth service delivery.
- Handle guest queries in a polite and courteous manner, exceeding their expectations.
- Maintain an up-to-date knowledge of the hotel and local services.
- Maintain an awareness of guest profiles through the Opera guest profile system.
- Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
Requirements:
- Minimum 1-2 years' experience in a similar role in a hotel.
- Fluency in English, both written and verbal communication skills.
- Additional language is an advantage.
- Energy and enthusiasm with an eye for detail.
Additional Information:
Should be eligible to live and work in Kenya.
