Front Office Operations Manager
il y a 5 jours
We are seeking a highly skilled and experienced Front Office Manager to join our team at Accor Hotels. As a Front Office Manager, you will be responsible for the supervision and management of the overall Front Office operations, ensuring that all sections of Front Office's service standards delivery are maintained in accordance with the Hotel's strategic plan and standard.
Key Responsibilities:- Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
- Check that all Front Office employees report to work punctually and are well groomed before each of their shift.
- Conduct daily briefings and ensure that all pertinent information is well received by team members.
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to.
- Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue.
- Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards.
- Interview, select and recruit Front Office employees.
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
- Prepare payroll and gratuity reports.
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests' expectation/VOG target. Excellent reading, writing and oral proficiency in English language. Good working knowledge of MS Excel, Word, & PowerPoint. Strong leadership, interpersonal and training skills.
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Front Office Operations Manager
il y a 5 jours
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Front Office Operations Manager
il y a 2 semaines
Paris, Île-de-France Accor Hotels Temps pleinJob Title: Front Office ManagerAccor Hotels is seeking a highly skilled and experienced Front Office Manager to join our team. As a Front Office Manager, you will be responsible for the supervision and management of the overall Front Office operations, ensuring that all sections of Front Office's service standards delivery are maintained in accordance with...
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Front Office Manager
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Front Office Manager
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Front Office Duty Manager
il y a 1 jour
Paris, Île-de-France Accor Hotels Temps plein{"title": "Front Office Duty Manager", "description": "At Accor Hotels, we are committed to delivering exceptional guest experiences. We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at Pullman Melbourne on the Park.The successful candidate will be responsible for ensuring a high level of guest service at all times,...
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il y a 1 jour
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il y a 3 semaines
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Front Office Assistant Manager
il y a 1 jour
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Front Office Director
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Paris, Île-de-France Accor Hotels Temps pleinJob Title: Front Office ManagerAt Accor Hotels, we're looking for a talented and experienced Front Office Manager to join our team.About the RoleWe're seeking a seasoned professional to lead our Front Office team, ensuring exceptional guest experiences and delivering outstanding results. As a Front Office Manager, you'll be responsible for overseeing the...