Post-Delivery Experience Specialist

il y a 4 semaines


Clichy, Île-de-France Amazon France Logistique SAS Temps plein
Role Overview

At Amazon, our mission is to be the most customer-focused organization globally. We are seeking a Post-Delivery Experience Specialist (m/f/d) to enhance our French & Belgian Customer Service Team.

Key Responsibilities
  • Influence cross-functional teams to implement changes based on comprehensive data analysis.
  • Develop and present detailed project proposals aimed at improving processes and services.
  • Engage with senior executives to align initiatives with Amazon's strategic goals.
  • Utilize data analytics to identify root causes and establish sustainable solutions.
  • Serve as the primary liaison for the French Customer Service regarding pan-European and Global Post-Delivery Experience initiatives.
  • Conduct thorough investigations of new ideas through both quantitative and qualitative data analysis to enhance customer satisfaction and key performance metrics.
Qualifications

Applicants should possess:

  • Experience in customer service environments.
  • Strong skills in data-driven decision-making and quantitative analysis.

Note: Amazon prioritizes the protection of your privacy and the security of your data. Please refer to our Privacy Policy for more information on how we collect, use, and process personal data.



  • Clichy, Île-de-France Amazon France Logistique SAS Temps plein

    About the RoleAt Amazon France Logistique SAS, we're committed to delivering exceptional customer experiences. As a Post Delivery Experience Manager, you'll play a critical role in driving experience improvement initiatives in the post-delivery phase of the customer journey.Key ResponsibilitiesLead Strategic Projects: Develop and execute strategic projects...


  • Clichy, Île-de-France Amazon France Logistique SAS Temps plein

    Amazon France Logistique SAS is dedicated to providing an exceptional customer experience at every stage of their journey. We are seeking a passionate and driven Post-Delivery Experience Manager to join our dynamic team in Paris. As a key player in shaping the post-delivery experience, you will be responsible for driving continuous improvement initiatives...


  • Clichy, Île-de-France Amazon France Logistique SAS Temps plein

    Job DescriptionAt Amazon France Logistique SAS, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.We are looking for a Post-Delivery Experience Manager to join our...


  • Clichy, Île-de-France Amazon France Logistique SAS Temps plein

    About Amazon: At Amazon, our mission is to be the most customer-centric organization globally. To achieve this, we seek exceptionally talented, bright, and driven individuals. This is an opportunity to contribute to a groundbreaking online shopping experience.Position Overview: We are in search of a Post-Delivery Experience Manager (m/f/d) to enhance our...


  • Clichy, Île-de-France L'Oréal Temps plein

    Service Delivery Manager ApprenticeL'Oréal is seeking a highly motivated and talented individual to join our team as a Service Delivery Manager Apprentice. This 12-month program offers an exceptional opportunity to gain valuable experience in the fast-paced world of service delivery within a leading global beauty company.Responsibilities:Oversee the...

  • Service Delivery Coordinator

    il y a 3 semaines


    Clichy, Île-de-France Déessi Temps plein

    Position Overview:As a Service Delivery Coordinator, you will oversee the comprehensive management of service delivery. Your primary responsibility will be to ensure that services meet the expectations and requirements of Déessi's clients regarding quality, response time, cost, and compliance.Key Responsibilities:- Manage relationships with clients and...


  • Clichy, Île-de-France Amazon France Transport SAS Temps plein

    About the RoleWe are seeking a highly skilled Pricing and Compensation Manager to join our European Delivery Service Partners (DSP) Management team. As a key member of our team, you will be responsible for developing and implementing strategic programs and initiatives that drive our DSP payments program, directly shaping the way we compensate our delivery...


  • Clichy, Île-de-France Amazon France Transport SAS Temps plein

    About the RoleWe are seeking a highly skilled Pricing and Compensation Manager to join our European Delivery Service Partners (DSP) Management team. As a key member of our team, you will be responsible for developing and implementing strategic programs and initiatives that drive our DSP payments program, directly shaping the way we compensate our delivery...


  • Clichy, Île-de-France Déessi Temps plein

    Position Overview:As a Service Delivery Coordinator, you will oversee the comprehensive management of service delivery. Your primary responsibility will be to ensure that services meet the quality, response time, cost, and compliance expectations of clients.Key Responsibilities:Manage client relationships and engage with stakeholders to understand their...


  • Clichy, Île-de-France ARISTID Temps plein

    Job Description:As a Digital Communication Specialist at ARISTID, you will be the primary point of contact for clients, utilizing technological tools to deliver high-quality projects. Your key responsibilities will include:Project Briefing: Collaborate with clients to understand their needs and expectations, ensuring a thorough understanding of their...


  • Clichy, Île-de-France Amazon France Logistique SAS - A41 Temps plein

    About the RoleAmazon France Logistique SAS - A41 is seeking an experienced Senior Program Manager to join our European Customer Service team. As a key member of our team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key ResponsibilitiesProgram...


  • Clichy, Île-de-France SYMRISE Temps plein

    About the RoleWe are seeking a highly experienced and skilled HR Operations and Payroll Manager to join our team at Symrise. As a key member of our HR Operations network, you will be responsible for delivering exceptional HR services in the area of HR administration, time & attendance, and payroll.Key ResponsibilitiesHR Service Delivery: Lead the entire...

  • Professional Loan Specialist

    il y a 2 semaines


    Clichy, Île-de-France Prelys Courtage Temps plein

    About Prelys Courtage:We are a leading provider of financial services, specializing in loan insurance, credit consolidation, professional loans, and consumer loans. With a strong network of 30 physical agencies and experienced finance professionals, we utilize innovative tools to cater to our clients' needs.Key Responsibilities:Assist business owners and...

  • Category Management Specialist

    il y a 2 semaines


    Clichy, Île-de-France Groupe Casino Temps plein

    About Groupe CasinoGroupe Casino is a leading French retail group with a diverse portfolio of brands and businesses spanning supermarkets, hypermarkets, convenience stores, and e-commerce platforms. With a strong commitment to customer satisfaction and innovation, Groupe Casino strives to provide its customers with a seamless and enjoyable shopping...

  • Service Delivery Manager

    il y a 1 jour


    Clichy, Île-de-France L'Oréal Temps plein

    About the Role:The Integration Service Delivery Manager is a key position within L'Oréal's IT organization, responsible for ensuring the quality and efficiency of integration services. This role requires a strong leadership mindset, excellent communication skills, and the ability to coordinate with various stakeholders to achieve common objectives.Key...


  • Clichy, Île-de-France SOFRECO Temps plein

    **Job Description**SOFRECO is seeking a highly skilled and experienced professional to join our team as an International Education Project Manager. This is a challenging and rewarding role that requires a strong background in education and project management.**Key Responsibilities:**Develop and implement education projects in collaboration with international...

  • Program Manager

    il y a 2 semaines


    Clichy, Île-de-France Amazon EU SARL (FR) - D69 Temps plein

    About the RoleThis position is based in Bratislava, Slovakia, and relocation to Bratislava is required. We are looking for a highly skilled and experienced professional to join our team as an Implementation Specialist - EU Program Manager.Key ResponsibilitiesSupport EU Customer Advisors & Professional Services teams to drive Amazon Business (AB) adoption for...

  • Engineering Specialist

    il y a 4 semaines


    Clichy, Île-de-France Amazon France Transport SAS Temps plein

    Logistics Process Engineer - AmazonAt Amazon, we prioritize customer satisfaction and aim to offer an extensive selection of products online. The Amazon Logistics division is dedicated to creating an exceptional last-mile delivery system, ensuring that orders are fulfilled swiftly and efficiently.We are seeking a skilled Logistics Process Engineer to become...


  • Clichy, Île-de-France Page Personnel Temps plein

    **Page Personnel** est une filiale de PageGroup, leader du recrutement et de l'intérim spécialisés dans de nombreux pays. Nous identifions et recrutons des cadres, des techniciens et des employés qualifiés pour des missions d'intérim, des CDD et des CDI au sein de 20 secteurs d'activité.Créé en 1976 à Londres, le Groupe compte aujourd'hui 141...

  • Brand Specialist

    Il y a 2 mois


    Clichy, Île-de-France Amazon Temps plein

    Vous avez l'âme d'un entrepreneur et avez une passion pour le e-commerce ?Vous souhaitez développer vos compétences dans le domaine du retail tout en réinventant la façon dont les plus grandes marques travaillent avec Amazon ?Quel est le quotidien d'un Brand Specialist chez Amazon ?En tant que Brand Specialist, vous rejoignez l'équipe Amazon Vendor...