Post-Delivery Experience Specialist
il y a 4 semaines
At Amazon, our mission is to be the most customer-focused organization globally. We are seeking a Post-Delivery Experience Specialist (m/f/d) to enhance our French & Belgian Customer Service Team.
Key Responsibilities- Influence cross-functional teams to implement changes based on comprehensive data analysis.
- Develop and present detailed project proposals aimed at improving processes and services.
- Engage with senior executives to align initiatives with Amazon's strategic goals.
- Utilize data analytics to identify root causes and establish sustainable solutions.
- Serve as the primary liaison for the French Customer Service regarding pan-European and Global Post-Delivery Experience initiatives.
- Conduct thorough investigations of new ideas through both quantitative and qualitative data analysis to enhance customer satisfaction and key performance metrics.
Applicants should possess:
- Experience in customer service environments.
- Strong skills in data-driven decision-making and quantitative analysis.
Note: Amazon prioritizes the protection of your privacy and the security of your data. Please refer to our Privacy Policy for more information on how we collect, use, and process personal data.
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