Customer Support Assistant

il y a 1 mois


Lyon, Auvergne-Rhône-Alpes, France Bandai Namco Europe Temps plein

Customer Support Assistant

Bandai Namco Entertainment Europe is a leading global publisher and developer of entertainment content for platforms including all major video game consoles and PC.

The company is building its reputation with franchises such as ELDEN RING, LITTLE NIGHTMARESTM, THE DARK PICTURES ANTHOLOGY, and the upcoming UNKNOWN 9TM Awakening.

As a Customer Support Assistant, you will join the Communication & Community Engagement team and be responsible for leading the project to recreate and optimize the company's Frequently Asked Questions (FAQ) section.

You will collaborate with internal teams, gather necessary information, and ensure the FAQ reflects up-to-date and accurate details.

The primary goal is to enhance user experience by providing clear, concise, and relevant information to help customers resolve their queries independently.

  • Update and maintain the FAQ section, ensuring it is accurate, relevant, and user-friendly.
  • Gather information from internal teams, including product, support, and marketing, to keep FAQ content up-to-date.
  • Organize and present information clearly and concisely for easy navigation and customer self-service.
  • Coordinate with the design team to ensure the FAQ layout aligns with brand aesthetics.
  • Track and analyze common customer inquiries to identify new topics for inclusion in the FAQ.
  • Collaborate with stakeholders to ensure alignment with current business objectives and customer needs.

This role will allow you to acquire experience in digital customer support within a fun, dynamic, and international environment.

  • Enrolled in a degree in Business
  • Initial experience in digital Customer Support would be a plus
  • Fluent in written and spoken English
  • Good communication skills in French
  • A command of Microsoft Office software, particularly PowerPoint and Excel
  • Good organizational skills and sense of priorities
  • Ability to respect deadlines pertaining to various projects
  • Ability to work both as part of a team and independently
  • Willing to learn

Benefits

Flexible working hours, 2 teleworking days per week, lunch vouchers, reimbursement of public transportation costs, work council advantages (gift vouchers, discount on services...), new building with various facilities (gym room, gaming room, nap room, car/bike/scooter parking, cafeteria and coffee corners...)


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