Customer Service Representative
il y a 1 mois
At MGallery Hotel Collection, we are seeking a skilled and friendly Telephone Operator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling incoming calls, and ensuring a smooth and efficient experience for all.
Key Responsibilities:- Receive and respond to guest calls in a professional and courteous manner.
- Maintain effective communication with all departments to ensure seamless service delivery.
- Handle guest queries and concerns in a polite and efficient manner.
- Stay up-to-date with hotel services and local information to provide accurate assistance.
- Utilize the Opera guest profile system to maintain awareness of guest preferences and needs.
- Manage the guest wake-up call sheet and deliver calls on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient call transfers.
- Take messages for guests and management as required.
- Minimum 1-2 years' experience in a similar role in a hotel.
- Fluency in English, both written and verbal communication skills.
- Additional language skills are an advantage.
- Energy, enthusiasm, and attention to detail.
Must be eligible to live and work in Kenya.
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