Customer Service Representative

il y a 1 mois


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Telephone Operator

At MGallery Hotel Collection, we are seeking a skilled and friendly Telephone Operator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling incoming calls, and ensuring a smooth and efficient experience for all.

Key Responsibilities:
  • Receive and respond to guest calls in a professional and courteous manner.
  • Maintain effective communication with all departments to ensure seamless service delivery.
  • Handle guest queries and concerns in a polite and efficient manner.
  • Stay up-to-date with hotel services and local information to provide accurate assistance.
  • Utilize the Opera guest profile system to maintain awareness of guest preferences and needs.
  • Manage the guest wake-up call sheet and deliver calls on time and to the established standard.
  • Ensure the proper operation of the switchboard, resulting in fast and efficient call transfers.
  • Take messages for guests and management as required.
Requirements:
  • Minimum 1-2 years' experience in a similar role in a hotel.
  • Fluency in English, both written and verbal communication skills.
  • Additional language skills are an advantage.
  • Energy, enthusiasm, and attention to detail.
Additional Information:

Must be eligible to live and work in Kenya.



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