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Customer Service Representative
Il y a 2 mois
At MBway, we are seeking a highly motivated and organized individual to join our team as a Responsable du service client (Customer Service Representative).
This role is part of our Customer Success Management team, responsible for ensuring our customers receive exceptional service and support.
Missions
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Manage customer information and updates in our dedicated tools.
- Communicate customer feedback and improvement suggestions to the team.
- Contribute to the development of our Customer Success Management strategy.
- Participate in community engagement and loyalty initiatives.
- Support marketing campaigns and promotional activities.
Profil
- Demonstrate initiative and a proactive approach to problem-solving.
- Show availability and flexibility to adapt to changing priorities.
- Exhibit rigor and reactivity in managing customer information and issues.
- Develop strong argumentation skills and a sense of diplomacy.
- Demonstrate a customer-centric approach and a desire to learn and improve.
- Display adaptability and a willingness to learn and grow with the company.