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Customer Service Representative

Il y a 2 mois


IssylesMoulineaux, Île-de-France MBway Temps plein

At MBway, we are seeking a highly motivated and organized individual to join our team as a Responsable du service client (Customer Service Representative).

This role is part of our Customer Success Management team, responsible for ensuring our customers receive exceptional service and support.

Missions

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Manage customer information and updates in our dedicated tools.
  • Communicate customer feedback and improvement suggestions to the team.
  • Contribute to the development of our Customer Success Management strategy.
  • Participate in community engagement and loyalty initiatives.
  • Support marketing campaigns and promotional activities.

Profil

  • Demonstrate initiative and a proactive approach to problem-solving.
  • Show availability and flexibility to adapt to changing priorities.
  • Exhibit rigor and reactivity in managing customer information and issues.
  • Develop strong argumentation skills and a sense of diplomacy.
  • Demonstrate a customer-centric approach and a desire to learn and improve.
  • Display adaptability and a willingness to learn and grow with the company.