Guest Relations Ambassador

Il y a 2 mois

IssylesMoulineaux, Île-de-France Accor Temps plein
Job Description

Job Summary:

We are seeking a highly skilled and experienced Guest Relations Agent to join our team at Accor. As a Guest Relations Agent, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.

Key Responsibilities:

  • Prepare for daily VIP arrivals: Ensure that all necessary arrangements are made for VIP guests, including room allocation, amenities, and special requests.
  • Quality Audit: Achieve a quality audit result of 95% and above through consistent documented training.
  • VIP Folder Preparation: Keep VIP folders ready for VIP arrivals, including registration cards, room keys, and welcome letters.
  • Check-in/Check-out Process: Assist and process check-in and check-out for VIP guests efficiently and professionally.
  • Room Orientation: Escort guests to their rooms and conduct room orientation.
  • Guest Information Update: Update guest information into the computer after a complete check-in.
  • Guest Service: Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
  • Complaint Resolution: Resolve guest complaints and requests and liaise with the department concerned to ensure immediate follow-up.
  • Guest Satisfaction: Achieve the highest guest satisfaction measured by the TRUST YOU platform.
  • Security Control: Handle the issuance of guest room key cards and ensure effective control for guest security.
  • Message Delivery: Ensure that all messages, mails, and packages are delivered to the guest room.
  • Information Counter and Business Centre: Assist at the information counter and business centre as and when assigned.
  • Hotel Rate Codes and Packages: Have knowledge of the hotel rate codes, packages, segmentation, discounts, and how to handle each.
  • Continuous Guest Contact: Maintain continuous contact with hotel guests to ensure that any problem or complaint is handled efficiently and courteously.
  • Shuttle Bus and Daily Calls: Follow up with the bell desk regarding shuttle bus and make daily courteous calls to guests in-house.
  • Reporting and Review: Report any unusual occurrences or requests to the manager and be aware of the hotel's accident prevention policies.
  • Front Office Area Maintenance: Ensure the cleanliness and neatness of the front office area.
  • Log Book Review: Review the log book, verify outstanding, and follow up on pending tasks. Identify any special assignments for the day, check hotel situation, occupancy, functions, groups, and VIPs.
  • VIP Room Re-announcement: Re-announce VIP rooms to the housekeeping and F&B departments.
  • Departure Details: Check if all departure details for the day have been taken, as well as for the next day.
  • Special Arrangements: Arrange for bouquets, cake, and cards in case of guest's anniversary and birthdays.
  • VIP Room Inspection: Inspect VIP rooms after amenities are placed.
  • Transport Arrangements: Coordinate with the related team regarding arrival and departure transport arrangements for the day.
  • Document Filing: File daily guest relations reports and documents systematically.
  • Shift Handover: Communicate all information that the next shift needs to know for a well-running operation at the end of the shift or day.
  • Traces and Follow-up: Follow up on traces requests/notes related to the guest relations department and update them accordingly.
  • Profitability: Achieve the highest profitability through generating revenues and applying proper cost management.
  • Punctuality and Grooming: Be punctual on duty and well-groomed to the standards laid down.
  • Hotel Rules and Regulations: Comply with all hotel rules and regulations as outlined in the handbook and be aware of company disciplinary and grievance procedures.
  • Employee Morale: Create an environment that promotes employee morale and encourages the team to have pride in their department with a high level of commitment.
  • Customer Service: Promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with a prompt, caring, and helpful attitude.
  • Need Anticipation: Anticipate the needs of the customer whenever possible to enhance quality service and customer satisfaction.
  • Colleague Assistance: Give full cooperation to any colleague requiring assistance in a prompt, caring, and helpful manner.
  • Flexibility: Be flexible in assisting in other areas of the hotel in response to business and customer needs.
  • Emergency Procedures: Ensure oneself is thoroughly familiar with the hotel's emergency procedures and be in a state of preparedness for any emergency that may occur.
  • Company Documentation: Be familiar with all related company documentation and especially with the relevant operational standards for the field of responsibility.
  • CSR Activities: Encourage and participate in corporate social responsibility (CSR) activities.
  • Other Duties: Perform any other reasonable task as requested.
  • Task Force Teams: Assist in task force teams for new openings.

Qualifications:

University degree in hotel management, fresher or a minimum of 1 year experience in a similar role in a 5-star hotel.

  • Guest Service Ambassador

    il y a 1 semaine

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Guest Service AmbassadorJob Summary: We are seeking a Guest Service Ambassador to join our team at Accor. As a Guest Service Ambassador, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Welcome guests and ensure a seamless experience throughout their...

  • Guest Relations Ambassador

    il y a 1 semaine

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    We are seeking a skilled Guest Relations Agent to join our team at Mövenpick Hotels & Resorts. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that every moment is a memorable one.Key Responsibilities:Provide warm, friendly, and efficient service to all guests, ensuring a...

  • Guest Relation Ambassador

    il y a 4 semaines

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    {"Job Title": "Guest Relation Agent", "Job Description": "At 25hours hotels, we're looking for a Guest Relation Agent to join our team. As a Guest Relation Agent, you'll be the first point of contact for our guests, ensuring a smooth entry process for our Monkey Bar and NENI Restaurant.You'll be the go-to person for insider tips and information, available to...

  • Guest Relations Ambassador

    Il y a 2 mois

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryWe are seeking a dynamic and enthusiastic Guest Relations Intern to join our team at Accor. This internship offers a unique opportunity to gain hands-on experience in the hospitality industry, learn from experienced professionals, and develop valuable skills in customer service and guest relations.Key ResponsibilitiesAssist in greeting and...

  • Guest Relations Ambassador

    il y a 1 mois

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Guest Relations AgentAt Mövenpick Hotels & Resorts, we're committed to delivering exceptional guest experiences. As a Guest Relations Agent, you'll play a vital role in ensuring our guests feel welcome, valued, and cared for throughout their stay.Key Responsibilities:Provide personalized service to guests, responding promptly to their needs and...

  • Guest Relation Ambassador

    il y a 3 semaines

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    {"Job Title": "Guest Relation Agent", "Job Description": "At 25hours hotels, we're looking for a Guest Relation Agent to join our team. As a Guest Relation Agent, you'll be the first point of contact for our guests, ensuring a smooth entry process for our Monkey Bar and NENI Restaurant. You'll have the best insider tips in town and be available to guests as...

  • Guest Relation Ambassador

    il y a 3 jours

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Company Overview We welcome you to the 25hours tribe! Our company values flexibility and work-life balance. Job Overview As a Guest Relation Agent, you will be the face of our hotel, ensuring a smooth and enjoyable experience for our guests. Your responsibilities will include:Welcoming guests and facilitating a seamless entry process to our Monkey Bar and...

  • Guest Relation Ambassador

    il y a 1 semaine

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Experience the Art of HospitalityAs a Guest Relation Agent at Accor, you will be the face of our hotel, ensuring a seamless and memorable experience for our guests. Your role will involve:Welcoming guests and providing exceptional service as a doorman, ensuring a smooth entry process for our Monkey Bar and NENI RestaurantSharing insider knowledge and being a...

  • Guest Relation Ambassador

    il y a 2 semaines

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Be the Face of Our HotelAs a Guest Relation Agent, you will be the first point of contact for our guests, ensuring a smooth and welcoming experience. Your role will involve taking care of our guests as a doorman, handling entry processes for our Monkey Bar and NENI Restaurant, and providing insider tips and information to our visitors.Your Key...

  • Guest Relation Ambassador

    il y a 6 jours

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    COMING SOON TO ACCOR HOTELSAs a Guest Relation Agent, you will be the face of our hotel, ensuring a seamless guest experience from arrival to departure.YOUR RESPONSIBILITIES WILL INCLUDE:Taking care of our guests as a doorman and ensuring a smooth entry process for our Monkey Bar and NENI RestaurantProviding insider tips and serving as a contact person for...

  • Guest Relation Ambassador

    il y a 4 semaines

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Be Part of Our 25hours TribeAt 25hours, we're not just looking for employees - we're looking for like-minded individuals who share our passion for hospitality and community. As a Guest Relation Agent, you'll be the face of our hotel, ensuring our guests feel welcome and at home.Your Day-to-DayProvide exceptional service to our guests, from check-in to...

  • Guest Experience Ambassador

    Il y a 2 mois

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Guest Experience AmbassadorWe are seeking a charismatic individual with a passion for delivering exceptional guest experiences. If you are sociable, organized, and enthusiastic, we want you to join our Front Office team.Key Responsibilities:Deliver personalized service to guests, ensuring they feel valued and welcomed at all timesProvide friendly...

  • Guest Service Ambassador

    il y a 4 semaines

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Accommodate and Delight Our GuestsAs a Guest Service Agent at Accor, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve assisting with check-in and check-out, handling cashiering duties, and ensuring that our guests receive exceptional service.Key...

  • Guest Service Ambassador

    il y a 3 semaines

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Accommodation Support SpecialistAt Accor, we're passionate about delivering exceptional guest experiences. As an Accommodation Support Specialist, you'll play a vital role in ensuring our guests feel welcome and cared for throughout their stay.Key Responsibilities:Assist guests with check-in and check-out, as well as other cashiering dutiesReview arrival...

  • Guest Service Ambassador

    il y a 4 semaines

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Guest Service AgentAt Accor, we're committed to delivering exceptional guest experiences. As a Guest Service Agent, you'll play a vital role in setting the tone for our guests' stays.Key Responsibilities:Welcome guests and ensure a seamless guest journey, including pre-arrival research.Provide efficient, friendly, and professional service to all...

  • Guest Service Ambassador

    il y a 4 semaines

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    **Job Summary**We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Accor. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Welcome and Check-in: Welcome guests and ensure a...

  • Guest Service Ambassador

    il y a 1 mois

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Guest Service AgentAt Accor, we're committed to delivering exceptional guest experiences. As a Guest Service Agent, you'll play a vital role in setting the tone for outstanding service.Key Responsibilities:Welcome guests and ensure a seamless Guest Journey, including research pre-arrival.Provide efficient, friendly, and professional service to all...

  • Guest Service Ambassador

    il y a 1 mois

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Guest Service AgentAt Accor, we're committed to delivering exceptional guest experiences. As a Guest Service Agent, you'll play a vital role in setting the tone for outstanding service.Key Responsibilities:Welcome guests and ensure a seamless guest journey, including pre-arrival research.Provide efficient, friendly, and professional service to all...

  • Guest Service Ambassador

    il y a 4 semaines

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Guest Service AgentAt Accor, we're committed to delivering exceptional guest experiences. As a Guest Service Agent, you'll play a vital role in setting the tone for outstanding service.Key Responsibilities:Welcome guests and ensure a seamless Guest Journey, including research pre-arrival.Provide efficient, friendly, and professional service to all...

  • Guest Service Ambassador

    il y a 3 semaines

    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Guest Service AgentAt Accor, we're committed to delivering exceptional guest experiences. As a Guest Service Agent, you'll play a vital role in setting the tone for outstanding service, ensuring every guest feels welcome and valued.Key Responsibilities:Welcome guests and ensure seamless interactions throughout their stay, including pre-arrival...