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Customer Journey Engagement Officer
Il y a 3 mois
Position Overview
Job Title
Client Experience Project Coordinator in Apprenticeship
Contract Type
Apprenticeship Agreement
Contract Duration
12 months
Work Schedule
Full-time
Role Description
As part of the Client Experience and Social Integration Division, you will engage in initiatives designed to enhance service excellence and customer satisfaction. Your primary responsibilities will include evaluating the requirements of various client demographics and assisting in the review of operational team practices that cater to clients throughout their journey.
Your key responsibilities will encompass:
-Conducting research on exemplary practices regarding client experiences and staying updated on client expectations (youth, seniors, families).
-In-depth analysis of feedback surveys to pinpoint challenges and prioritize client needs. Suggesting enhancements to surveys for improved measurement of customer satisfaction.
-Evaluating the communications and commitments made to each target client demographic (youth, seniors, families).
-Contributing to the formulation of recommendations and executing action plans based on these evaluations, aimed at refining both digital and physical client interactions.
You will collaborate across various regions, proposing a systematic approach for data gathering and analysis, collecting insights on competitors and industry practices, analyzing the information, summarizing results, and recommending potential enhancements.
Candidate Profile
You are currently enrolled in a degree program related to Marketing, Customer Relations, or Management (e.g., business school) and possess strong analytical and interpersonal skills.
Your meticulousness, analytical thinking, and inquisitive nature will serve you well in this position.
Proficiency in the Microsoft Office suite is essential.
Additional Information
Vilogia is committed to inclusivity and welcomes applications from individuals with disabilities.
If you are seeking to advance your career within a large organization that offers genuine growth opportunities, we encourage you to consider this role.
