Customer Support Specialist

il y a 4 semaines

Nantes, Pays de la Loire, France Lengow Temps plein
Job Title: Customer Support Officer

The Customer Success team at Lengow is responsible for providing top-notch support to merchants, ensuring they get the most out of our platform and resolve any issues efficiently.

Main Responsibilities:
  • Provide functional and technical support to merchants via phone or ticketing tool, ensuring timely and qualitative resolution of their queries.
  • Ensure merchants can utilize all features offered by our solution, providing guidance and training as needed.
  • Escalate complex issues to the Technical Support team, reproducing, qualifying, and summarizing incidents for further analysis.
  • Suggest updates or creation of customer documentation to reduce the need for assistance.
  • Liaise with the Customer Success Manager to report and alert them to any difficulties merchants face while using Lengow.
  • We are looking for a candidate available to work on Saturdays.
Hiring Process:
  • HR interview with Alexandre, Talent Acquisition Manager.
  • Manager interview with Julian, Customer Support Manager, and Sophie, Head of Support.
  • Technical test with Julian.
  • Reference check and offer.
Requirements:

We are seeking a highly skilled and customer-oriented individual with the following experiences and skills:

  • Fluency in English and French (Spanish, Dutch, or Italian is a plus).
  • Experience in support software.
  • Resolute customer orientation, empathy, and patience.
  • Strong analytical and synthesis skills.
  • Technical background or strong personal interest in problem-solving.
  • Good interpersonal skills, able to deal with diverse personalities, and a team player.
  • Autonomy, proactivity, and resourcefulness.
  • Ideal experience in e-commerce.
Benefits:

Joining Lengow offers numerous advantages, including:

  • Ticket restaurant 8 euros per day.
  • Malakoff Humanis Private insurance & Prevoyance.
  • 3 Remote days.
  • Flexible hours.
  • Bike mileage allowances or 50% of transportation tickets.
  • Remote allowances.
  • Professional events (Devoxx, Meetup...) and regular internal cohesion.

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