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Lead Customer Success Strategist
Il y a 3 mois
About Us: At Octopus Energy, we are at the forefront of revolutionizing the energy sector through technology. Our mission is to create a sustainable energy ecosystem that benefits everyone. We are dedicated to transforming the industry by optimizing renewable resources and enhancing customer experiences through our innovative platform, Kraken.
Your Role: As a Senior Customer Success Manager, you will play a pivotal role in guiding our clients through their transformation journeys. Your responsibilities will include:
- Client Advocacy: Act as a representative of Kraken, demonstrating the advantages of our operational model and fostering best practices that positively impact both the organization and its workforce.
- Talent Acquisition: Contribute to the client recruitment process by planning and executing strategies that promote diversity and reduce biases.
- Coaching & Development: Mentor senior client leaders and team members, providing tailored advice to elevate their customer service standards.
- Leadership Initiatives: Participate in leadership development programs focused on effective management, assertive communication, and principled decision-making.
- Transformation Leadership: Establish clear agreements for transitioning clients to the next phase, building trust and rapport while guiding them through transformative processes.
Qualifications: We seek individuals who are passionate about client success and sustainability. Ideal candidates will possess:
- A background in the utilities sector, preferably with experience in operational transformation.
- Strong communication skills to engage confidently with senior stakeholders.
- A proven track record of building trust and relationships with clients, showcasing the benefits of Kraken's methodologies.
- Experience in implementing processes and training programs.
- Fluency in both French and English, with a strong emphasis on empathy and pedagogical skills to assist clients in overcoming challenges.
Why Work With Us: At Octopus Energy, we pride ourselves on our unique culture and commitment to employee empowerment. We offer a range of benefits designed to support your professional growth and well-being. Join us in shaping a sustainable future and making a significant impact in the energy industry.
