Customer Success Strategist
il y a 4 semaines
Job Title: Customer Success Manager
At Insider, we're looking for a talented Customer Success Manager to join our team. As a Customer Success Manager, you will be the face of Insider to our clients, bridging the gap between their needs and our technology.
Key Responsibilities:
- Help our clients understand their needs and identify opportunities to boost the value we're looking to add to their organization.
- Develop and maintain key account plans that prioritize and drive resolution on escalated customer issues.
- Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology.
- Work with our data-geeks and product specialists to provide full tech support and ensure our clients are utilizing our technology at their best.
- Bring new product ideas to the table and collaborate with our product and design gurus to shape our product roadmap.
Requirements:
- A university degree in Business, Marketing, Engineering, or related fields.
- Strong communication skills in both writing and speaking (English and French).
- 4 years of relevant work experience in customer-facing customer success, account management, or strategic consulting organization.
- Digital marketing-related experience in a customer-oriented position.
- Self-motivated and savvy tech bug with a keen eye for detail and passion for testing, measuring, and improving outreach and follow-up effectiveness.
- Ability and flexibility to work in a fast-paced startup environment.
- Solid understanding of basic web concepts and digital marketing.
What We Offer:
- A chance to work in an international, diverse, and inclusive environment.
- Access to a limitless network all over the globe.
- A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria.
- Part of an industry that's shaping the future of customer experience.
- Access to many hard and soft skills pieces of training to help you improve and challenge yourself.
- Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform.
- Space to share your skills through training sessions and workshops if you wish.
- Team activities that are bursting with fun.
- No Dress Code.
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