Technical Support and Training Specialist for Precision Agriculture

il y a 5 jours


Paris, Île-de-France CHC Navigation | CHCNAV Temps plein

Overview

CHC Navigation is a rapidly expanding company seeking a results-oriented Technical Support Engineer to join its France team. This technical and hands-on role involves ensuring the successful onboarding of new partners, providing timely technical support and training, and developing relationships with resellers and clients.

About the Role

This position requires strong problem-solving skills and excellent analytical skills. The ideal candidate will possess fluency in French and English, both written and verbal, as well as presentation and public speaking skills. Comfort with learning new computer applications is also essential.

Main Responsibilities

  • Ensure the successful onboarding of new partners from a hardware and software perspective.
  • Provide timely technical support and training on product needs and issues via email, phone, web conference, and in person.
  • Develop and manage relationships with resellers and clients, being responsible for their product updates and technical requests.
  • Perform problem analysis to resolve product-related issues, including follow-up, testing, troubleshooting, and identifying bugs and possible enhancements.
  • Support sales functions as a technical expert/consultant for precision agriculture.
  • Develop and update training materials.

Requirements

  • Bachelor's degree in engineering, preferably in precision agriculture applications.
  • 1-5 years of effective experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying.
  • Location: France, Spain, Portugal.
  • Strong problem-solving skills and excellent analytical skills.
  • Fluency in French and English - written and verbal - a must.
  • Presentation and public speaking skills, including training and technical demonstrations.
  • Comfort with learning new computer applications.

Salary

The estimated salary for this position is between €45,000 and €60,000 per year, depending on experience and qualifications.

Travel Requirements

This position requires occasional travel across France, including travel to business partner/client locations, trade shows, and visits to strategic accounts.



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