Cyber Security Solutions Account Manager
il y a 1 semaine
Disclaimer: Darktrace is a global leader in AI-powered cyber security solutions. We are seeking a highly skilled and experienced professional to join our Enterprise Customer Success team.
About the role:
As a Customer Success Manager at Darktrace, you will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You will be managing accounts across our global customer base, working closely with Darktrace Engagement Directors, Account Executives, Subject Matter Experts, Technical Resources, and Cyber Threat Analysts.
Responsibilities:
- Regularly conducting business reviews with client executive leadership to drive satisfaction and desired business outcomes.
- Presenting, discussing, and demonstrating Darktrace cyber threat defence solutions to CISOs and information security experts.
- Identifying and nurturing upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use needs.
- Responsible for ensuring that customers are set up for success and facilitate the renewal at the end of subscription term.
- Monitoring customer engagement levels to assess risk and execute action plans to progress account health.
Requirements:
- You'll be business fluent in French.
- You'll have experience in a customer-facing role, this could be as an Account Executive, Customer Success Manager, or Business Development Executive position.
- You'll be comfortable working in a target-driven environment.
Benefits:
- 25 days' holiday + all public holidays.
- Additional day off for your birthday.
- Life & disability insurance.
- Medical insurance.
- Meal vouchers.
- Employee Assistance Program.
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