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Senior Customer Service Manager
Il y a 2 mois
Senior Manager, Technical Services (M/W)
Job Category:Service/Technical Services
Location:France, B, FR, 33185
At STERIS, we strive to create a healthier and safer world by providing innovative healthcare and life science solutions.
As a Senior Technical Services Manager, you will be a subject matter expert for contamination control and validation within the pharmaceutical and biopharmaceutical industry.
The position requires providing technical information and onsite support for global Customers, and managing projects related to contamination control product technology, application, and validation, working closely with other departments including R&D, Engineering, Marketing, and Sales.
You will have the opportunity to author and publish articles in A3P, PDA, ISPE, and other associations' peer-reviewed journals, present at major pharmaceutical/biopharmaceutical conferences, workshops, and training events, and participate in industry associations and committees.
The ideal candidate will be home-based in Europe, preferably in France, Germany, Switzerland, or Belgium near an international airport and will support our global Customers.
Key Responsibilities:
- Provide technical information and expertise to key Customer accounts for contamination control products including cleaning chemistries, disinfectants, sterilants, and their applications.
- Serve as liaison with R&D groups for scientific and technical support.
- Contribute ideas and information for new products, processes, and applications relative to the business unit.
Requirements:
- Bachelor's Degree in Science, Engineering, or Biological Science. Master's degree preferred.
- Strong project management skills including excellent verbal & written communication skills as well as presentation skills in both small and large group settings.
- Focused Customer and service orientation with ability to effectively utilize resources for technical information as needed.
- Demonstrate solid organizational skills, good judgment, and ability to think analytically.
Benefits:
- Competitive base salary
- Annual merit review and incentive plans
- Company Car
- Service training and coaching program
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.
WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences, and dental products and services.
