Senior Business Development Manager

il y a 2 semaines

Paris, Île-de-France Ocado Group Temps plein

About Us

The Ocado Smart Platform (OSP) is a cutting-edge suite of solutions designed to revolutionize online grocery businesses. Our custom-built solutions are uniquely capable of meeting the evolving expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for grocery retailers online.

Our solutions have been developed in-house by our dedicated technology and engineering experts. With over 20 years of innovation, we've designed ways to maximize the efficiency of the entire grocery delivery process.

Job Summary

We're seeking a highly skilled Senior Business Development Manager to join our team. As a key member of our Partner Success team, you'll work closely with Partners from pre-go-live through the lifetime of the contract. You'll collaborate with other Partner Success teams and teams across the Ocado Group to ensure Partners receive expert knowledge and support in the effective use of OSP and the seamless deployment of new features and products.

Key Responsibilities

  • Acting as the primary point of contact for Partners' operational teams for the effective use of OSP
  • Reviewing and maintaining excellent knowledge of Partner operational KPIs and performance to continually identify and highlight areas of opportunity
  • Working with partners to identify and implement process improvements
  • Ensuring that Partners are using all of the available and relevant OSP features to drive maximum efficiency and business growth
  • Leading successful deployments and operational go-lives for OSP features and products, ensuring Partners are prepared and ready
  • Understanding Partners' needs and ensuring the system is configured accordingly
  • Using in-depth knowledge of Partners' operations to proactively identify opportunities for improvement and to support the Partner in driving these improvements forward
  • Coordinating with Ocado teams to ensure Partners receive the knowledge and information required for successful utilization of OSP, so they deliver on their business objectives
  • Collaborating with other Ocado teams to build and maintain positive Partner relationships
  • Sharing best practice and learnings with Partner OSP teams
  • Highlighting process improvements within Ocado, Partner OSP operations, and onsite Ocado teams
  • Constantly balancing the needs of Partner support requests with conscious respect for contractual commitments and commercial benefits

Requirements

  • Fluent in English and French (essential)
  • Experience in a retail or logistics operation
  • Familiarity with continuous improvement and optimization processes
  • Stakeholder, relationship building, and networking skills
  • A continuous improvement mindset
  • Excellent written and verbal communication
  • Comfortable communicating with large groups of people
  • Self-motivated with an ability to deliver to deadlines and multi-task under pressure
  • Highly organized and resilient with an eye for detail
  • Understanding of project management frameworks
  • Able to handle difficult situations, facing challenges with positivity, confidence, and pragmatism
  • Energy, enthusiasm, and tenacity

What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. As a member of our team, you'll have access to cutting-edge technology, collaborative working spaces, and a comprehensive benefits package.

About Ocado Group

We're a global leader in online grocery retail, with a mission to change the way people shop for groceries. With over 20 years of innovation, we've developed a unique and proprietary technology platform that enables us to deliver high-quality products to customers worldwide.

Join us in our mission to revolutionize the grocery industry and become a leader in the field of customer success.

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