Front Desk Manager
il y a 2 semaines
Are you a seasoned hospitality professional looking to take your career to the next level?
We have an exciting opportunity for a Front Desk Manager to join our team at Accor
About the Role:
- Lead the front desk operations and ensure seamless guest experiences
- Collaborate with housekeeping and engineering teams to deliver high-quality service
- Develop and implement strategies to drive revenue growth and improve operational efficiency
- Train and develop a diverse team of employees to provide exceptional customer service
- Maintain accurate records and adhere to Accor's policies and procedures
Key Responsibilities:
- Coordinate purchasing and inventory management for front office departments
- Plan and execute move-in and move-out activities with relevant teams
- Conduct interviews and prepare job descriptions for departmental roles
- Monitor departmental expenses and ensure adherence to budget and forecasts
- Review and maintain accurate records of departmental work schedules and payroll
- Lead daily briefings and employee meetings to foster a winning work environment
- Develop and implement training plans to enhance employee skills and performance
- Ensure compliance with Accor's policies and procedures, including fire, hygiene, health, and safety regulations
Requirements:
- Previous senior leadership experience in front office operations
- University degree in a related discipline
- Strong leadership and communication skills
- Excellent organizational and analytical skills
- Ability to work well under pressure and prioritize tasks effectively
- Knowledge of financial analysis and accounting principles
About Accor:
Accor is a leading hospitality company with a commitment to providing exceptional guest experiences. We are passionate about delivering innovative solutions and fostering a positive work environment. Join our team and be part of a dynamic and forward-thinking organization
Qualifications:
- Previous senior leadership experience in front office operations
- University degree in a related discipline
- Strong leadership and communication skills
- Excellent organizational and analytical skills
- Ability to work well under pressure and prioritize tasks effectively
- Knowledge of financial analysis and accounting principles
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