Strategic Partnerships Manager
il y a 3 semaines
Company Overview
Freshworks is dedicated to simplifying the way businesses engage with their customers and employees. Our innovative approach to software development ensures that our solutions are not only affordable but also quick to implement and user-friendly. With our headquarters in San Mateo, California, we operate globally from 13 locations, serving over 65,000 clients ranging from startups to publicly traded companies. Our software-as-a-service offerings enhance customer experience (CRM, CX) and employee experience (ITSM).
Our cloud-based suite includes Freshdesk (for comprehensive customer support), Freshsales (for sales automation), Freshmarketer (for marketing automation), Freshservice (for IT service management), and Freshchat (featuring AI-driven bots), all supported by Neo, our platform of shared services.
Freshworks has received recognition in major media outlets such as CNBC, Forbes, Fortune, and Bloomberg, and has been honored as a BuiltIn Best Place to Work in San Francisco and Denver for the past three years. Our products have earned accolades including TrustRadius Top Rated Software and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship.
Role Overview
This Individual Contributor position plays a vital role in managing and enhancing our strategic alliances in Southern Europe (Spain and Italy), which are critical markets for our anticipated revenue growth. The ideal candidate will possess a strong history of fostering executive-level partner relationships and showcasing outstanding business planning capabilities. You will have significantly contributed to the growth of the Southern Europe channel community, particularly in the EX/CX domain, and have a proven record of delivering impactful outcomes. Join Freshworks, where your expertise in managing strategic partnerships will be essential in propelling our growth in this key region.
Key Responsibilities:
Strategically oversee and expand major channel partnerships within the Southern Europe region, driving significant revenue growth. Formulate and execute comprehensive strategies for partner engagement, targeting high-value opportunities in the EX/CX domain. Mentor and motivate a team, cultivating a culture of innovation and excellence in partnership management. Collaborate with regional business leaders and cross-functional teams to ensure alignment of partnership strategies with overarching business objectives. Establish and nurture strong executive relationships with key partners, ensuring mutual growth and success. Possess a deep understanding of the Southern Europe distribution landscape, with prior experience in a tier 2 model. Enhance partner programs, including incentive structures, enablement strategies, and performance metrics, to maximize partner engagement and revenue generation. Regularly assess and refine strategies in response to market dynamics and partner feedback, ensuring alignment with corporate goals and partner needs.Required Qualifications:
A minimum of 5 years of experience in SaaS or channel sales, with a focus on strategic partnership management. Proven success in developing and implementing high-impact partner strategies. Strong ability to engage and influence C-level executives, with exceptional presentation and communication skills. Native-level proficiency in written and spoken Spanish is essential. Fluency in Italian and French is also a plus. Demonstrated history of driving substantial revenue growth through strategic partnerships. SaaS experience is highly preferred, with a comprehensive understanding of software and services alliances. Willingness to travel frequently to engage with partners and internal teams. Bachelor's degree in a relevant field.Additional Information
Benefits:
Private Medical Insurance Employer Pension Company-funded Life & Long-Term Disability Insurance Complimentary yoga classes twice a week Company-funded Employee Assistance Program (EAP) for you and your family 25 days of annual Paid-Time-Off (PTO) Long Service Awards Public Transport Reimbursement Discounted Tax Support ServicesAt Freshworks, we are committed to fostering a global workplace that empowers everyone to discover their true potential, purpose, and passion, regardless of their background, gender, race, sexual orientation, religion, or ethnicity. We believe that diversity in the workplace creates a more vibrant and enriching environment that supports the goals of our employees, communities, and the business.
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