Client Services and Operations Manager

il y a 4 semaines


Lyon, Auvergne-Rhône-Alpes, France MBway Temps plein

Job Overview:

We are seeking a dynamic and driven individual to take on the role of Client Services and Operations Manager at MBway. In this position, you will be tasked with managing the logistics of mail distribution, ensuring that our service delivery meets the highest standards for both individual and corporate clients.

Key Responsibilities:

  • Lead and mentor team leaders in critical areas such as Engagement, Acquisition, Performance, and Operational Excellence.
  • Facilitate teams through transformative initiatives and foster positive labor relations.
  • Oversee logistical operations, ensuring adherence to safety protocols and quality benchmarks.
  • Inspire team motivation and drive the achievement of service objectives.
  • Apply management principles that reflect the core values of the organization.
  • Support revenue enhancement through comprehensive feasibility assessments and team development.
  • Ensure operational excellence and the uninterrupted provision of services.
  • Leverage Quality Management Systems and strategies for continuous improvement.
  • Champion Health and Safety Management Systems in the workplace.
  • Qualifications: Strong leadership capabilities, excellent interpersonal skills, self-motivation, initiative, organizational skills, a valid driver's license, and a minimum of 6 months of relevant experience.


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