Customer Service and Operations Manager

il y a 3 semaines


Lyon, Auvergne-Rhône-Alpes, France MBway Temps plein

Job Overview:

We are seeking a dedicated professional to take on the role of Operations and Customer Service Manager within our mail distribution platform. In this position, you will be tasked with managing the logistics of mail collection and distribution, ensuring that we deliver exceptional service to our clientele, which includes both individual and corporate customers, while also achieving operational and financial objectives.

Key Responsibilities:

  • Direct and mentor team leaders in crucial strategic domains such as Engagement, Acquisition, Performance, and Excellence.
  • Steer teams through significant organizational change initiatives and foster positive labor relations.
  • Oversee logistical processes, ensuring adherence to safety protocols and quality benchmarks.
  • Inspire team motivation and drive the attainment of service objectives.
  • Apply management principles aligned with the company's core values.
  • Support revenue enhancement through feasibility assessments and team development.
  • Guarantee operational excellence and uninterrupted service delivery.
  • Leverage Quality Management Systems and continuous improvement methodologies.
  • Advocate for Health and Safety at Work Management Systems.
  • Qualifications: Strong leadership capabilities, excellent interpersonal skills, self-sufficiency, initiative, organizational skills, valid driver's license, and a minimum of 6 months of relevant experience.


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